Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
We are seeking a reliable and detail-oriented Room Attendant to join our team in providing exceptional hospitality services to our guests. As a Room Attendant, you will be responsible for ensuring that our guest rooms are clean, comfortable, and well-stocked.
Aloft Hotels is the forward-thinking alternative to the typical travel destination. With its loft-inspired design and free-flowing energy, aloft lets guests customize their stay and celebrate their style. And it allows its Talent to shine through opportunities to mix, mingle and make a difference. aloft does things differently. It’s a place where energy flows, personalities mingle, and opportunities abound. aloft...the new twist in travel and is different by design. The Aloft Charlotte Ballantyne offers a great work environment, opportunities for advancement and competitive pay and benefits
Job SummaryThe Night Auditor is responsible for the audit, balance and consolidation of departmental ledger accounts, preparation of various hotel operating reports and performing the duties of Front Desk for the evening hours.
I. Job SummaryThe Night Auditor is responsible for the audit, balance and consolidation of departmental ledger accounts, preparation of various hotel operating reports and performing the duties of Front Desk for the evening hours.II. Job ResponsibilitiesGuest Communication- Greet and make all guests feel welcomed to the property.- Register guests and assign rooms.- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. - Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.- Respond to phone calls. - Welcome and effectively resolve guest questions, issues and complaints. Financial Transactions- Post all daily room and outstanding charges.- Balance all revenue totals of cash and credits against revenue report.- Accept revenue and floats from restaurant, ensuring that these are securely locked away.- Prepare hotel operating reports and complete audit package to laid-down standards.- Correct any errors or omissions made by cashiers.- Prepare credit card/charge card summaries and post to ledger account.Perform other duties as assigned.
We are seeking a reliable and detail-oriented Room Attendant to join our team in providing exceptional hospitality services to our guests. As a Room Attendant, you will be responsible for ensuring that our guest rooms are clean, comfortable, and well-stocked.
