posted September 22, 2023

Front Desk Agent

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Job Description

Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

Job Responsibilities
Guest Communication
* Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
* Greet guests by name.
* Ensure that all guests feel welcomed to the property.
* Register guests and assign rooms.
* Conduct check-out processes.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
* Respond to phone calls, and retrieve guest mail, faxes and packages.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
* Attend team briefings.

Financial Transactions
* Handle cash, credit card, currency conversions and other financial transactions.
* Post charges such as room, food, liquor or telephone to ledger.
* Compute or adjust bill, collect payment, and make change for guests.

Perform other duties as assigned.


* High school diploma or GED

Skills and Experience (Essential)
* At least 18 years of age
* Basic computer skills
* Must be able to read, communicate effectively and have superb interpersonal skills
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaintsSkills and Experience (Preferred)
* Work experience in the hospitality or restaurant industry
* Communication in other languages is helpful

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The London West Hollywood at Beverly Hills

200 Room Hotel


In a city where everyone has a concept in development it will be brilliant to check into a hotel that has only one focus – you. The London West Hollywood brings you smooth glamour (with the right touch of glam), luxuriously large open floor-plan suites, exquisite food and drink by Gordon Ramsay, breakfast every morning, and uncanny and intuitive service that never intrudes, with the Sunset Strip at your doorstep and Los Angeles encircling you.   


Build your own itinerary. Start your day with a trip to the Breakfast Table, filled with complimentary morning delicacies and specialty coffee. Spend a soothing day at our exclusive rooftop pool. Catch a sold-out show at the Hollywood Bowl. Revel in VIP treatment at one of Hollywood’s hottest A-list nightclubs. Shop Beverly Hills on the famed Rodeo Drive, or cruise down Mulholland Drive’s fabled winding ridgeline road in a cherry red convertible. Our L.A.-expert concierge makes it happen, assisting you with all arrangements and access.

Orchestrated by famed interior designer David Collins Studio, The London West Hollywood is destined to become your ‘private residence’ in L.A. In Collins’ unique, imaginative and refined style, English country flirts with California sun and dances with Hollywood’s Golden Age. Cosmopolitan chic is subtly woven into every aspect of the hotel – from the grand lobby and whimsical Gordon Ramsay at The London West Hollywood restaurant, to a garden-inspired pool deck and private terraces inviting complete accessibility to Southern California’s ideal climes. The London West Hollywood is elegance custom-made for the Southern California lifestyle.


Combining sexy refinement of Beverly Hills with the allure of Hollywood, The London West Hollywood offers a truly incomparable experience. Richly appointed by renowned interior designer, David Collins Studio, our 200 spacious Hollywood hotel suites are setting a new standard in modern comfort. Feel welcome at every turn with unpretentious, seductive style. Acclaimed chef Gordon Ramsay makes his West Coast debut at The London West Hollywood, with his signature Gordon Ramsay at the London West Hollywood restaurant and exclusive in-suite dining. 


Escape to where Hollywood glamour and Beverly Hills elegance comes together for a striking new cosmopolitan vibe and ease – The London West Hollywood – fashioning a new look and feel on the legendary Sunset Strip