posted November 17, 2023

Lead Bartender

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Job Description

Guest Service Management

* Greet and make all guests feel welcome.
* Use the guest's name naturally and at least twice during the interaction.
* Ensure guest satisfaction by engaging in conversation.
* Understand and answer all questions pertaining to beverage and menu offerings.
* Take drink and food orders from guests and servers, and process in a timely manner.
* Remain attentive to guests, adhering to or exceeding service standards.
* After taking payment, thank the guest and ask if there is anything else that the guest might want.
* Present a clean and professional appearance at all times.
* Maintain a friendly, cheerful and courteous demeanor at all times.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Be continually aware of, and maintain, the highest standards of safety and hygiene.

Bar Management

* Open bar, stocking as outlined in the bar set up duties. Close bar according to bar closing procedures.
* Maintain cleanliness and orderliness of bar and purchasing room to provide the best appearance and organization possible.
* Maintain cleanliness standards in order to satisfy local health department and State Board of Health requirements
* Lock all liquor cabinets, doors, coolers at the end of the p.m. shift.

* Assist with end of month bar inventory.

* Respond to media requests in a timely manner.

* Place weekly beverage orders.
* Assist with bi-weekly/monthly bar meetings.
* Assist with onboarding and training new hires.
* Participate with hotel programming(i.e. Group Classes, Whiskey Club, off-site events as assigned)
* Assist with seasonal menu change including building and writing recipes, updating approved photos for cocktail menu roll out for outlets.

* Updating training materials 

* Be an ambassador to service standards company culture and hotel policies

* Monthly educational training for bar team
*Other duties as assigned

Financial Transactions
* Control allocated guest checks by following established check-use procedures and legibly documenting all required information as guest orders are taken and processed.
* Post beverage charges and compute final guest check.
* Handle cash, credit card, currency conversions and other financial transactions.
* Receive proper payment from guest and ensure accuracy of guest check and method of payment.
* Ensure the security of guest payment information.

Perform other duties as assigned

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The Ballantyne, a Luxury Collection Hotel

244 Room Hotel

The Ballantyne, a Luxury Collection Hotel

Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.

The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.


Integrity, Collaboration, Passion

We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.


At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.