posted November 17, 2023

Restaurant Supervisor

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Job Description

Working Title

Restaurant Supervisor




Director of F&B

FLSA Classification Status (Wage)


I.                   Job Summary

The Restaurant Supervisor is a leadership position responsible for supervising resort restaurants. The Restaurant Supervisor enforces compliance to state and resort standards at the direction of the Director of F&B, while motivating employees to deliver exceptional guest service.

  1. Job Responsibilities
Description of Job Responsibilities


  • Collaborate with Director of F&B to control costs, maximize profits, be current and provide unique dining experiences.
  • Seek opportunities to establish the resort restaurant’s prominent position within the competitive market.
  • Review and analyze monthly results, highlight problem areas and discuss these with the Director of F&B and appropriate staff. Ensure appropriate action is taken to rectify issues.
  • Act as an ambassador for Cheeca.
  • Participate in Cheeca special events and promotional functions, maintaining a high profile with current and prospective clients.
  • Be aware of current trends in the industry and make suggestions how these could be implemented for the benefit of the resort.
  • Attend meetings and training courses as required and continually strive for the improvement of professional skills.
  • Remain current and set expectations for enforcing the highest standards of safety, sanitation, and hygiene according to State Board of Health.

Guest Management

  • Ensure guest delight with quality and presentation of all menu items and service.
  • Assess guest satisfaction by visiting with dining patrons daily and reviewing guest comments.
  • Exemplify the level of guest service that is expected of all employees.
  • Accommodate all guest requests in an accurate and efficient manner. Coordinate all group requests and needs.
  • Handle all guest complaints in a timely manner, maintaining a positive impression with the guest on resolving any complaints.
  • Follow up to ensure complaints or problems are resolved and action is taken to avoid recurrence.

Staff Management

  • Recruit, interview, hire, train, evaluate and fire staff following resort policies and procedures.
  • Handle disciplinary counseling as needed according to policy.
  • Conduct team briefings.
  • Communicate with staff and supervisors to ensure operational needs are met so the guest experience is a positive memorable one.
  • Answer all questions pertaining to existing menus
  • Coach employees to reinforce positive behavior and to improve performance as needed.
  • Motivate and inspire staff to implement guest-service standards and policies that distinguish Cheeca from the competition.

Restaurant Management/Production

  • Supervise guest service to ensure that established cultural and core standards are met.
  • Coordinate with sales department to prepare for upcoming events.
  • Ensure that standards set forth by Cheeca Lodge & Spa as well as state regulations are in compliance.

Financial Management

  • Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control.
  • Maintain control systems that will assure quality and portion consistency; monitor food shipments to ensure they meet established purchasing specifications.
  • Ensure proper management of Cheeca’s assets including china, silver, glass, food inventories, beverage inventories and equipment.
  • Train staff on the economic impact of portion controls, proper food preparation and other cost controls.

III.             Qualifications

Description of Job Qualifications


College Degree Required Hotel/Restaurant Management Degree Preferred

Skills and Experience (Essential)

At least 18 years of age At least five years in food and beverage supervisory position with at least one year in luxury resort setting Basic computer skills Possess a good command of the English language and ability to clearly and pleasantly communicate with guests, both in person and by telephone Food knowledge Beverage knowledge Thorough knowledge of hotel services and facilities

Skills and Experience (Preferred)

Degree in Hotel/Restaurant Management Fluency in Spanish Excel skills Fine-dining knowledge
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Cheeca Lodge

214 Room Hotel


A Legendary Tropical Hideaway

Since 1946 the historic Cheeca Lodge & Spa has enchanted guests with world-class fishing, exceptional accommodations, and gracious hospitality. Come experience this lush oceanfront retreat, considered the premier luxury resort in the Florida Keys.

Timeless Luxury And Extraordinary Amenities

With one of most beautiful and secluded private beaches in Florida, Cheeca Lodge is an exhilarating tropical playground. From tennis and golf, the lavish Spa at Cheeca, and fishing off the end of the 525-foot pier to snoozing in a hammock on the beach, how best to relax is entirely up to you.

The Most Famous Of Islamorada Florida Keys Hotels

The Pioneer Cemetery. Alligator Reef Lighthouse. Indian Key. The 1935 Hurricane Monument. All these sites are precious symbols of the romantic history of Cheeca Lodge & Spa and Islamorada.

The Legend of Our Grand Florida Keys Hotel Resort

You've found it...the crown jewel of Islamorada Florida Keys hotels. A quiet wander down the sea-swept beach of Cheeca Lodge & Spa reveals the genesis of Islamorada. Imagine the Florida Keys in the late 1800's. Wreckers are salvaging sunken treasure ships off Alligator Reef. Marauding Indians have invaded nearby Indian Key. There's no fresh water. No electricity. But the lure of this island paradise was the same then as it is today. Endless sunny days and warm tropical nights. Breathtaking scenery. A laid back lifestyle. And of course, a saltwater pantry teeming with delicacies – fish, lobster, conch, shrimp and more.

Hardy Keys pioneers called Conchs chose this very beach to carve out a tenacious living in the isolated beauty of the undiscovered Florida Keys. Here, they formed a Methodist congregation and built a two-room school house and a cemetery. Cheeca has preserved this Pioneer Cemetery, where members of the founding families of Islamorada are buried. You can explore it today; it is a designated historical site. The Angel with the Broken Wing watches over the grave of Etta Pinder, who died in 1914. Here lies the first footprint of Islamorada – "Purple Isle" in Spanish.

The link of civilization with Islamorada came in 1905. Henry Morrison Flagler built his Overseas Railway, linking the Keys to Miami and beyond. With legendary storytellers like Zane Grey and Ernest Hemingway painting an alluring landscape of romance and adventure in the Keys, it didn't take long for the country's richest to discover this picture perfect tropical island paradise. They came to escape the colder climates of the East and to enjoy a sportsman's paradise. A Miami Herald newspaper reported, "Small wonder that so many sportsmen are attracted to the Keys. Here is the fishing ground of the world, where strikes are as frequent as sunny days, and specimens that would be record catches in other parts of the world are tossed disdainfully overboard to grow up." Islamorada was on the map.

The early 1940's brought electricity and fresh water. Mrs. Clara Mae Downey from Olney, Maryland, opened the Olney Inn in 1946. She described this early bellwether of Cheeca as "different – rather comparable to the tropical estate of a gifted host." Clara's first guest was President Harry Truman, who cherished his time loafing around the pool and wondering amidst the resort's 22 quaint bungalows. Over 1,000 graceful palm trees swayed in the cool ocean breezes. Another visitor was famed newsman Edward R. Murrow, who helped the Olney Inn gain an immediate reputation as a political retreat for the Washington elite.

Fast horses, high society and a healthy dose of Keys vivacity marked the reign of the Twitchell Family in the 1960's. Cynthia, better known as "Chee," was an heiress to the A&P grocery chain and owner of a top thoroughbred racing farm. "We took my nickname, combined it with my husband Carl's, and came up with "Cheeca," she recalled. The Twitchells completely refurbished the property, adding the main lodge, the oceanfront villas, tennis courts, golf course and Cheeca's trademark wooden fishing pier. Chee raised miniature tarpon and her beloved seahorses in the aquariums throughout the resort. "Suzy the Seahorse" became Cheeca's mascot and logo, gracing the resort's menus, brochures, towels and linens.

Avid outdoorsman and Coca Cola magnate Carl Navarre purchased Cheeca Lodge in 1976, hosting his Fortune 500 friends in for sunny days of sportfishing and golf. Celebrities flocked to the hotel during the Navarre tenure, including Jack Parr, Paul Newman, Joanne Woodward, Ted Williams and Jack Nicklaus. Famous guests were reeling in giant bonefish right off the resort's pier. The "Sportfishing Capital of the World" was born, seducing wealthy adventurers from around the world.

Perhaps the most famous angler to visit Islamorada in the 1970's was George H. W. Bush, 41st President of the United States. Today, President Bush chooses Cheeca Lodge & Spa as his official residence during his many fishing trips. He spent time here before his inauguration in late 1989. President Bush helped co-found the George Bush Cheeca Lodge Bonefish Tournament in 1994, which has raised thousands of dollars for various charities over the years. During the 2002 tournament Cheeca opened the doors of the George Bush Presidential Retreat, the resort's most luxurious accommodation. This beautiful suite is a living history of Bush's personal and political life. It is filled with priceless photos and mementos that were donated by this former leader of the western hemisphere.

In 2005, this cherished Florida Keys hotel underwent over $30 million dollars in renovations, restoring the property and its surrounding grounds to their original grandeur, ensuring that we will be a cherished destination for generations to come. Following a fire on New Year's Eve 2008, the Main Lodge was completely rebuilt once again, with a fabulous open-air lobby, a spectacular oceanfront banquet room with panoramic views, and an exclusive indoor / outdoor lounge area for club members.