Butler

Job Description

The Butler at Cheeca delivers direct, bespoke service to guest’s staying in the modern, and classical Floridan-style suite services to ensure each home are stocked with the necessary foods and drinks that the Cheeca Casitas guests would expect from an upscale service perspective. The finest amenities paired with the personal attention provided by the Butler, with an anticipatory approach, but never intrusive style of service. The objective is that the Butler will help to a create memorable experience that results in a yearning to return.

The Butler position is to ensure each Casita guest, attention to detail cleaning, and availability from the Butler to provide restaurant, and watersports reservations, and to ensure that Casita’s guest would expect from a luxury stay experience

The Butler position will also assist with the Banquet and Catering teams to have all necessary items available to them so they may properly set-up and tear-down meal services, or any Group-planned event initiated from the Sales team.

The Butler position is also to maintain proper communication with Guest Adventures, Housekeeping, Concierge, and the Front Desk to ensure all guest requirements are met.

The Butler contacts the guests prior to Arrival and offers pre-arrival services (towels, extra water, ask if they require anything during their stay)

Contacts the guest prior to arrival and offers pre-arrival service.
Greets guests by name upon arrival and physically escorts them to their Casita.
Offers to initiate beverage and dining services.
Provides a property orientation for all Cheeca Lodge facilities, and available attraction for their comfort.
Partners and collaborates with other departments to fulfill requests
Travels locally to fulfill requests
Assists guest with unpacking groceries
Assists guests with laundry services
Arranges for personal services, such as hair styling, facials, and massage.
Coordinate housekeeping reports to include Turndown, and any other Housekeeping requests, and coordinates with Casita Maintenance.
Coordinates and executes guest onsite and off-site activities
Reports deficiencies or safety hazards to Engineering and Housekeeping, and coordinates Casita maintenance
Maintains confidentiality of guest room information and activities.

REQUIREMENTS:

Experience working in a forward-facing service position in a luxury resort or hotel setting,
Driver’s License – some local travel may be required
Ability to lift and carry up to 25 lbs.
Maintained confidentiality of guest information and their activities.
Exceptional interpersonal and customer relations skills.
High mindfulness in matters concerning guest requests, reporting, cleanliness, and presentation of Casita.
Maintain diligence regarding the grounds surrounding the Casitas and call-in requests for Housekeeping and/or maintenance to address any issues.
Excellent organizational skills.
Possess the ability to effectively communicate in English, in verbal and written forms.
Strict diligence to details
Knowledge of local offers, attractions, and town events.

PREFERRED:

Knowledge OF Forbes service standards
AAA Five-Diamond Standards
Professional Butler or Household Management experience.

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Cheeca Lodge

214 Room Hotel

WELCOME TO CHEECA

A Legendary Tropical Hideaway

Since 1946 the historic Cheeca Lodge & Spa has enchanted guests with world-class fishing, exceptional accommodations, and gracious hospitality. Come experience this lush oceanfront retreat, considered the premier luxury resort in the Florida Keys.

Timeless Luxury And Extraordinary Amenities

With one of most beautiful and secluded private beaches in Florida, Cheeca Lodge is an exhilarating tropical playground. From tennis and golf, the lavish Spa at Cheeca, and fishing off the end of the 525-foot pier to snoozing in a hammock on the beach, how best to relax is entirely up to you.

The Most Famous Of Islamorada Florida Keys Hotels

The Pioneer Cemetery. Alligator Reef Lighthouse. Indian Key. The 1935 Hurricane Monument. All these sites are precious symbols of the romantic history of Cheeca Lodge & Spa and Islamorada.

The Legend of Our Grand Florida Keys Hotel Resort

You've found it...the crown jewel of Islamorada Florida Keys hotels. A quiet wander down the sea-swept beach of Cheeca Lodge & Spa reveals the genesis of Islamorada. Imagine the Florida Keys in the late 1800's. Wreckers are salvaging sunken treasure ships off Alligator Reef. Marauding Indians have invaded nearby Indian Key. There's no fresh water. No electricity. But the lure of this island paradise was the same then as it is today. Endless sunny days and warm tropical nights. Breathtaking scenery. A laid back lifestyle. And of course, a saltwater pantry teeming with delicacies – fish, lobster, conch, shrimp and more.

Hardy Keys pioneers called Conchs chose this very beach to carve out a tenacious living in the isolated beauty of the undiscovered Florida Keys. Here, they formed a Methodist congregation and built a two-room school house and a cemetery. Cheeca has preserved this Pioneer Cemetery, where members of the founding families of Islamorada are buried. You can explore it today; it is a designated historical site. The Angel with the Broken Wing watches over the grave of Etta Pinder, who died in 1914. Here lies the first footprint of Islamorada – "Purple Isle" in Spanish.

The link of civilization with Islamorada came in 1905. Henry Morrison Flagler built his Overseas Railway, linking the Keys to Miami and beyond. With legendary storytellers like Zane Grey and Ernest Hemingway painting an alluring landscape of romance and adventure in the Keys, it didn't take long for the country's richest to discover this picture perfect tropical island paradise. They came to escape the colder climates of the East and to enjoy a sportsman's paradise. A Miami Herald newspaper reported, "Small wonder that so many sportsmen are attracted to the Keys. Here is the fishing ground of the world, where strikes are as frequent as sunny days, and specimens that would be record catches in other parts of the world are tossed disdainfully overboard to grow up." Islamorada was on the map.

The early 1940's brought electricity and fresh water. Mrs. Clara Mae Downey from Olney, Maryland, opened the Olney Inn in 1946. She described this early bellwether of Cheeca as "different – rather comparable to the tropical estate of a gifted host." Clara's first guest was President Harry Truman, who cherished his time loafing around the pool and wondering amidst the resort's 22 quaint bungalows. Over 1,000 graceful palm trees swayed in the cool ocean breezes. Another visitor was famed newsman Edward R. Murrow, who helped the Olney Inn gain an immediate reputation as a political retreat for the Washington elite.

Fast horses, high society and a healthy dose of Keys vivacity marked the reign of the Twitchell Family in the 1960's. Cynthia, better known as "Chee," was an heiress to the A&P grocery chain and owner of a top thoroughbred racing farm. "We took my nickname, combined it with my husband Carl's, and came up with "Cheeca," she recalled. The Twitchells completely refurbished the property, adding the main lodge, the oceanfront villas, tennis courts, golf course and Cheeca's trademark wooden fishing pier. Chee raised miniature tarpon and her beloved seahorses in the aquariums throughout the resort. "Suzy the Seahorse" became Cheeca's mascot and logo, gracing the resort's menus, brochures, towels and linens.

Avid outdoorsman and Coca Cola magnate Carl Navarre purchased Cheeca Lodge in 1976, hosting his Fortune 500 friends in for sunny days of sportfishing and golf. Celebrities flocked to the hotel during the Navarre tenure, including Jack Parr, Paul Newman, Joanne Woodward, Ted Williams and Jack Nicklaus. Famous guests were reeling in giant bonefish right off the resort's pier. The "Sportfishing Capital of the World" was born, seducing wealthy adventurers from around the world.

Perhaps the most famous angler to visit Islamorada in the 1970's was George H. W. Bush, 41st President of the United States. Today, President Bush chooses Cheeca Lodge & Spa as his official residence during his many fishing trips. He spent time here before his inauguration in late 1989. President Bush helped co-found the George Bush Cheeca Lodge Bonefish Tournament in 1994, which has raised thousands of dollars for various charities over the years. During the 2002 tournament Cheeca opened the doors of the George Bush Presidential Retreat, the resort's most luxurious accommodation. This beautiful suite is a living history of Bush's personal and political life. It is filled with priceless photos and mementos that were donated by this former leader of the western hemisphere.

In 2005, this cherished Florida Keys hotel underwent over $30 million dollars in renovations, restoring the property and its surrounding grounds to their original grandeur, ensuring that we will be a cherished destination for generations to come. Following a fire on New Year's Eve 2008, the Main Lodge was completely rebuilt once again, with a fabulous open-air lobby, a spectacular oceanfront banquet room with panoramic views, and an exclusive indoor / outdoor lounge area for club members.