posted November 13, 2023

Server Assistant

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Job Description


Assists servers in providing fast and courteous service of food and beverages to outlet guests by clearing tables and performing miscellaneous tasks.**Hourly wage, plus tips**


  • Clears, cleans and sets tables according to established service standards.
  • Delivers water to table promptly after guests are seated; may assist the server in refilling glasses when necessary.
  • Cleans and/or wipes down floor, tables, chairs, walls, windows and service area of outlet.
  • Separates dirty china, glassware and silver and delivers to kitchen for cleaning.
  • Performs sidework assignments such as make coffee, fold napkins, etc.  Stocks service station with napkins, placemats, ashtrays, etc.
  • May perform room service duties when requested.
  • Responds quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures.

Education and Experience

  • High school education or equivalent

Skills and Abilities

  • Excellent time management and organizational skills
  • Ability to work in a fast-paced environment
  • Ability to pay close attention to detail
  • Excellent verbal communication skills
  • Able to work overtime as needed

Physical Requirements:

  • Ability to bend, walk,, regularly move around kitchen, stand ,and remain stationary for short periods of time, reach, hear, see, and use fingers 
  • Ability to push, pull, lift, carry or otherwise move food cases, metros, and similar items weighing up to 70 lbs. Ability to push and pull carts.
  • Ability to work a flexible work schedule, including nights, weekends, and holidays.


  • 401k after 90 days, fully vested, company match to 3%
  • Medical (4 plan choices)
  • Dental (2 Plan choices)
  • Vision
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Awesome Paid Time Off policy
  • Marriott Hotel Discounts Worldwide
  • Northwood Hospitality Discounts 
  • Discounts at our Gallery Restaurant and Spa
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The Ballantyne, a Luxury Collection Hotel

244 Room Hotel

The Ballantyne, a Luxury Collection Hotel

Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.

The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.


Integrity, Collaboration, Passion

We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.


At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.