Room Attendant - Housekeeping

Job Description

I. Job Summary

Housekeeping room attendant is responsible for providing a clean room product and maintaining a sense of urgency in handling all related matters. Employee will deliver world-class level of service.

Job Responsibilities

Description of Job Responsibilities

Attend team briefings. Greet all guests with a smile and hello. Anticipate the needs of guests. Ensure confidentiality of hotel guests. Follow proper procedures for entry into guest rooms. Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items. Monitor and handle guest complaints following guest services training procedures and ensure guest satisfaction, immediately reporting any complaints to the supervisor. Ensure security of guest room access and hotel property. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements. Clean guest rooms by category of priority or as directed in line up. Service assigned guest rooms. Replace tissue and bathroom amenities in correct amount and location. Inspect condition of bathrobes and replace soiled or damaged ones. Remove dirty bed linens and make bed with clean linens. Replace laundry bags and slips. Remove items left by guests from closets and dressers. Dust inside closets, polish all furniture, clean all appliances and lamps. Ensure proper working order of all lamps, radios and other appliances. Realign furniture to floor plan. Check under bed(s), chairs and sofa for debris and remove if present. Inspect condition of all furniture and report any damages to the team leader. Set correct time on clock; correct TV channel. Empty liquid from ice bucket and wipe all surfaces dry. Inspect condition of amenities on desk, drawers and guest service directory; replace as needed. Remove trash, debris and cobwebs from balcony or patio. Inspect condition of plants; remove debris. Remove dust, dirt, marks and fingerprints from entrance door. Ensure presence of fire safety, rate cards and “Privacy” sign. Inspect condition and replace as needed. Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to 72 degrees Fahrenheit. Remove dust, stains and marks from all baseboards, ledges and corners. Vacuum carpet and spray air freshener in guest rooms as well as under the bed and around in the corridor. Update status of rooms cleaned on assignment sheet and on the phone by dialing “*81.” At end of the shift, return and restock cart. Empty vacuum bag and wipe vacuum. Ensure security of any assigned keys. Know, comply with and enforce all hotel and departmental standards, policies and procedures. Promote and support effective departmental and hotel communication through the use of phones, voice-mail, pagers, radios, written correspondence and verbal communication. Respond to all pages and messages promptly. Turn over any lost and found items to office coordinator. Promote and maintain effective, confidential, secure record keeping Maintain complete working knowledge of:

o V.I.P.’s, scheduled in-house group names, background, activities, locations and times as well as special requests/arrangements

o Correct use and maintenance of equipment

o All department policies and service procedures

I. Qualifications

Description of Job Qualifications

Education

High school diploma or GED preferred

Skills and Experience (Essential)

18 years of age
Valid US State Driver’s license or an international driver’s license.
Housekeeping experience
Communicate in English with guests, management, staff, and co-workers to their understanding
Knowledge of effective organizational practices
Ability to maintain strict confidentiality

Skills and Experience (Preferred)

Housekeeping experience preferably at a four-diamond property
Fluency in Spanish

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Cheeca Lodge

214 Room Hotel

WELCOME TO CHEECA

A Legendary Tropical Hideaway

Since 1946 the historic Cheeca Lodge & Spa has enchanted guests with world-class fishing, exceptional accommodations, and gracious hospitality. Come experience this lush oceanfront retreat, considered the premier luxury resort in the Florida Keys.

Timeless Luxury And Extraordinary Amenities

With one of most beautiful and secluded private beaches in Florida, Cheeca Lodge is an exhilarating tropical playground. From tennis and golf, the lavish Spa at Cheeca, and fishing off the end of the 525-foot pier to snoozing in a hammock on the beach, how best to relax is entirely up to you.

The Most Famous Of Islamorada Florida Keys Hotels

The Pioneer Cemetery. Alligator Reef Lighthouse. Indian Key. The 1935 Hurricane Monument. All these sites are precious symbols of the romantic history of Cheeca Lodge & Spa and Islamorada.

The Legend of Our Grand Florida Keys Hotel Resort

You've found it...the crown jewel of Islamorada Florida Keys hotels. A quiet wander down the sea-swept beach of Cheeca Lodge & Spa reveals the genesis of Islamorada. Imagine the Florida Keys in the late 1800's. Wreckers are salvaging sunken treasure ships off Alligator Reef. Marauding Indians have invaded nearby Indian Key. There's no fresh water. No electricity. But the lure of this island paradise was the same then as it is today. Endless sunny days and warm tropical nights. Breathtaking scenery. A laid back lifestyle. And of course, a saltwater pantry teeming with delicacies – fish, lobster, conch, shrimp and more.

Hardy Keys pioneers called Conchs chose this very beach to carve out a tenacious living in the isolated beauty of the undiscovered Florida Keys. Here, they formed a Methodist congregation and built a two-room school house and a cemetery. Cheeca has preserved this Pioneer Cemetery, where members of the founding families of Islamorada are buried. You can explore it today; it is a designated historical site. The Angel with the Broken Wing watches over the grave of Etta Pinder, who died in 1914. Here lies the first footprint of Islamorada – "Purple Isle" in Spanish.

The link of civilization with Islamorada came in 1905. Henry Morrison Flagler built his Overseas Railway, linking the Keys to Miami and beyond. With legendary storytellers like Zane Grey and Ernest Hemingway painting an alluring landscape of romance and adventure in the Keys, it didn't take long for the country's richest to discover this picture perfect tropical island paradise. They came to escape the colder climates of the East and to enjoy a sportsman's paradise. A Miami Herald newspaper reported, "Small wonder that so many sportsmen are attracted to the Keys. Here is the fishing ground of the world, where strikes are as frequent as sunny days, and specimens that would be record catches in other parts of the world are tossed disdainfully overboard to grow up." Islamorada was on the map.

The early 1940's brought electricity and fresh water. Mrs. Clara Mae Downey from Olney, Maryland, opened the Olney Inn in 1946. She described this early bellwether of Cheeca as "different – rather comparable to the tropical estate of a gifted host." Clara's first guest was President Harry Truman, who cherished his time loafing around the pool and wondering amidst the resort's 22 quaint bungalows. Over 1,000 graceful palm trees swayed in the cool ocean breezes. Another visitor was famed newsman Edward R. Murrow, who helped the Olney Inn gain an immediate reputation as a political retreat for the Washington elite.

Fast horses, high society and a healthy dose of Keys vivacity marked the reign of the Twitchell Family in the 1960's. Cynthia, better known as "Chee," was an heiress to the A&P grocery chain and owner of a top thoroughbred racing farm. "We took my nickname, combined it with my husband Carl's, and came up with "Cheeca," she recalled. The Twitchells completely refurbished the property, adding the main lodge, the oceanfront villas, tennis courts, golf course and Cheeca's trademark wooden fishing pier. Chee raised miniature tarpon and her beloved seahorses in the aquariums throughout the resort. "Suzy the Seahorse" became Cheeca's mascot and logo, gracing the resort's menus, brochures, towels and linens.

Avid outdoorsman and Coca Cola magnate Carl Navarre purchased Cheeca Lodge in 1976, hosting his Fortune 500 friends in for sunny days of sportfishing and golf. Celebrities flocked to the hotel during the Navarre tenure, including Jack Parr, Paul Newman, Joanne Woodward, Ted Williams and Jack Nicklaus. Famous guests were reeling in giant bonefish right off the resort's pier. The "Sportfishing Capital of the World" was born, seducing wealthy adventurers from around the world.

Perhaps the most famous angler to visit Islamorada in the 1970's was George H. W. Bush, 41st President of the United States. Today, President Bush chooses Cheeca Lodge & Spa as his official residence during his many fishing trips. He spent time here before his inauguration in late 1989. President Bush helped co-found the George Bush Cheeca Lodge Bonefish Tournament in 1994, which has raised thousands of dollars for various charities over the years. During the 2002 tournament Cheeca opened the doors of the George Bush Presidential Retreat, the resort's most luxurious accommodation. This beautiful suite is a living history of Bush's personal and political life. It is filled with priceless photos and mementos that were donated by this former leader of the western hemisphere.

In 2005, this cherished Florida Keys hotel underwent over $30 million dollars in renovations, restoring the property and its surrounding grounds to their original grandeur, ensuring that we will be a cherished destination for generations to come. Following a fire on New Year's Eve 2008, the Main Lodge was completely rebuilt once again, with a fabulous open-air lobby, a spectacular oceanfront banquet room with panoramic views, and an exclusive indoor / outdoor lounge area for club members.