The Social Catering Sales Manager at The London West Hollywood at Beverly Hills has two primary responsibilities. First and foremost is the sales and servicing of social business, which includes effectively upselling definite Food & Beverage (F&B) spend to maximize revenues. Secondly, they are responsible for establishing new accounts and strengthening existing accounts within the social/ wedding markets. The Social Catering Sales Manager has a special focus on weddings and other social business acting as a liaison for the client and hotel for logistical event planning and organizing, while executing the event with the Banquet Team, who services the event.
The Concierge is a critical link to guest satisfaction. Responsibilities include welcoming guests, assisting guests with specific requests including, but not limited to providing directions, booking reservations on and off the property, coordinating with bell and restaurant staff to meet immediate guest needs, coordinating with local vendors to keep abreast of services provided and to coordinate bookings, responding to and resolving guest inquires and complaints, and ultimately ensuring guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
The In Room Dining Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Typically the first and last point of contact for our guests, the Bell Attendant position is a critical link to guest satisfaction. Responsibilities include welcoming guests; opening doors; moving luggage; acquainting guests with amenities of the resort and their rooms; anticipating guests’ needs and meeting or exceeding those needs; responding to and resolving guest inquires and complaints; and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
The Human Resources Manager is responsible for overseeing the day-to-day operation of the Human Resources department, reporting to the Director of Human Resources, and responsible for a variety of Human Resources functions. This position ensures compliance with hotel policies and procedures, conducts training, administers benefits, handles worker’s compensation, oversees leaves of absence and manages the employee life cycle.
