Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
The Sales Coordinator supports the day-to-day activities of the Sales Department and provides immediate assistance to the Director of Sales & Marketing and Sales Managers.
The restaurant server is second only to the quality of the food in creating positive memorable culinary experiences. Guest service is the first and primary responsibility. Everything the server does is done to delight guests.
The Food & Beverage Outlet Manager is responsible for coordinating, supervising and directing all aspects of Food & Beverage operations, including team members, service and profit management. He/she is expected to market ideas to promote business; reduce turnover; maintain revenue and payroll budgets; and remain on the floor while keeping quality consistently high.