The Concierge is a critical link to guest satisfaction. Responsibilities include welcoming guests, assisting guests with specific requests including, but not limited to providing directions, booking reservations on and off the property, coordinating with bell and restaurant staff to meet immediate guest needs, coordinating with local vendors to keep abreast of services provided and to coordinate bookings, responding to and resolving guest inquires and complaints, and ultimately ensuring guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Often the first and last contact for our guests, the Assistant Front Office Manager is a critical link to guest satisfaction. Responsibilities include supervising staff, welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Banquet Bartenders prepare and serve alcoholic and non-alcoholic beverages to guests courteously and efficiently according to hotel restaurant, lounge, and banquet standards.
Typically the first and last point of contact for our guests, the Bell Attendant position is a critical link to guest satisfaction. Responsibilities include welcoming guests; opening doors; moving luggage; acquainting guests with amenities of the resort and their rooms; anticipating guests’ needs and meeting or exceeding those needs; responding to and resolving guest inquires and complaints; and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
The Social Catering Sales Manager at The London West Hollywood at Beverly Hills has two primary responsibilities. First and foremost is the sales and servicing of social business, which includes effectively upselling definite Food & Beverage (F&B) spend to maximize revenues. Secondly, they are responsible for establishing new accounts and strengthening existing accounts within the social/ wedding markets. The Social Catering Sales Manager has a special focus on weddings and other social business acting as a liaison for the client and hotel for logistical event planning and organizing, while executing the event with the Banquet Team, who services the event.
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
The Minibar Attendant is responsible for stocking in-room bars and accurately accounting for use of stock while providing excellent service to our guests and the highest standards of cleanliness and sanitation.
