Loss & Prevention Supervisor

Job Description

Job Description

Security Supervisor - SUPSECUR 

Department: A&G  

Reports To: Security Manager   

Northwood Overview 

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.  

Job Overview: 

The Security Supervisor is responsible for overseeing and managing the hotel's security operations to ensure the safety and security of guests, employees, and property. This position requires strong leadership, problem-solving, and decision-making skills. 

Responsibilities 

• Team Management:  

• Recruit, hire, train, and supervise a team of security officers. 

• Assign tasks, schedule shifts, and monitor performance. 

• Conduct regular performance reviews and provide feedback. 

• Address disciplinary issues and implement corrective actions. 

• Security Operations:  

• Develop and implement security policies and procedures. 

• Conduct regular security audits and inspections. 

• Monitor CCTV systems, alarms, and access control systems. 

• Respond to security incidents and emergencies promptly and effectively. 

• Investigate incidents and prepare detailed reports. 

• Coordinate with local law enforcement as needed. 

• Guest Services:  

• Assist guests with security-related concerns or requests. 

• Provide a welcoming and secure environment for all guests. 

• Resolve guest complaints and issues in a professional manner. 

• Risk Management:  

• Identify potential security risks and implement preventive measures. 

• Conduct regular risk assessments and develop contingency plans. 

• Stay informed about current security trends and threats. 

• Administrative Duties: 

• Maintain accurate records and documentation. 

• Prepare reports and statistics on security incidents and activities. 

• Manage the department's budget and resources. 

Qualifications 

• High school diploma or equivalent. 

• Valid security guard license or certification. 

• Previous experience in security management or supervision. 

• Strong leadership and interpersonal skills. 

• Excellent communication and problem-solving skills. 

• Ability to work flexible hours, including nights, weekends, and holidays. 

• Proficiency in computer skills, including Microsoft Office Suite. 

• Knowledge of security protocols, procedures, and regulations. 

• Physical fitness to perform duties, such as patrolling and responding to incidents. 

Perks & Benefits: 

• Medical, Dental, Vision  

• Hotel Discounts  

• Paid Time Off  

• Employee Assistance program 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice. 

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.