The London West Hollywood at Beverly Hills

1020 North San Vicente Blvd.

West Hollywood, CA 90069

Telephone (310) 854-1111

Website www.thelondonwesthollywood.com

Managed by Northwood Hospitality

Hotel with 226 Rooms
Managed By Northwood Hospitality
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Compensation: $31.00 to $32.00 per hour, Full-Time

Job Description

The Front Office Supervisor is responsible for assisting the Front Office team while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Ensure team members are attentive, friendly, helpful, and courteous to all guests, managers, and fellow team members.
  • Serve as a shift leader and point of contact for Front Office team members in the absence of management.
  • Obtain all necessary information when taking room reservations and follow established rate-quoting procedures.
  • Monitor all VIP arrivals and special guest requests.
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Be aware of all rates, packages, and promotions currently underway.
  • Be familiar with all in-house groups and hotel events.
  • Be aware of all closed out and restricted dates.
  • Complete and ensure that proper bucket checks, room rate verification reports, and housekeeping reports are accurately completed and filed.
  • Establish and maintain effective communication and teamwork with fellow employees and other hotel departments.
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in and checked out in a friendly, efficient, and courteous manner.
  • Address routine guest concerns and escalate issues to management as appropriate.
  • Perform, complete, and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Be able to perform all duties of a Guest Services Agent.
  • Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
  • Monitor key control procedures to maintain hotel security.
  • Assist with onboarding and training new team members as directed.
  • Perform other duties as assigned.

    Job Requirements:

  • High School diploma or equivalent required.
  • At least 2 to 3 years of progressive experience in a hotel or related field required.
  • Previous front desk or guest services experience required.
  • Previous supervisory or lead experience preferred.
  • College coursework in Hospitality Management or a related field preferred.
  • Strong guest service, communication, and problem-solving skills.
  • Ability to work flexible schedules, including evenings, weekends, and holidays.
    • Posted May 29, 2026

    About The London West Hollywood at Beverly Hills

    ICONIC GLAMOUR AND STYLISH ALLURE

    The London West Hollywood at Beverly Hills

    World's Best Award-Winner "The Top 15 Hotels in Los Angeles"
    6 Years Running

    THE EPITOME OF LAID-BACK GLAMOUR IN THE HEART OF LOS ANGELES
    The London West Hollywood is a stylish sanctuary in the most vibrant neighborhood of Los Angeles. Located at the base of the Hollywood Hills and adjacent to Beverly Hills, West Hollywood continues to emerge as a dynamic creative hub that embodies the quintessential L.A. lifestyle. Comprised of three main districts—the iconic Sunset Strip, the eclectic Santa Monica Blvd., and the cutting-edge West Hollywood Design District—“WeHo” packs some of L.A.’s hottest destinations, coolest restaurants, and chicest shops into just under two square miles. And The London is the quintessential urban oasis ideally located in the heart of everything that West Hollywood has to offer.

    From our unbeatable location in one the most walkable areas in greater Los Angeles, guests can easily stroll to some of the city’s most sought-after restaurants, including Craig’s, Cecconi's, and La Boheme. Home to L.A.’s best art galleries, WeHo’s Design District is also where you’ll find world-class boutiques like Amanu, The Great, and Rag & Bone. The Sunset Strip’s storied music venues, including The Roxy Theatre, Whisky a Go-Go, continue to draw crowds night after night, while world-class cultural attractions like the L.A.’s Museum Row are also close by.

    Ideally located at the crossroads of Beverly Hills and central LA, The London West Hollywood is a tranquil urban oasis that epitomizes modern luxury for the most discerning guests. Our spacious, all-suite accommodations combine sophisticated comfort, awe-inspiring views, and a signature sense of California cool. The best in West Hollywood luxury hotels, our impeccable service, exquisite food and drink offerings, and wide array of unparalleled amenities create a truly unforgettable experience.

    About Northwood Hospitality

    Founded in 2006, Northwood Hospitality (NWH) has established itself as a leading boutique operator with a true understanding of value creation. Our high-touch management philosophy focuses on providing a collaborative and hands-on approach with each hotel team. We rely on real-time operating data to drive both strategies and revenues.

    People are our Passion

    Our team members, guests, partners and our communities are our passion. We take a people-first approach to learning & developing, ensuring our team members have the skills and tools to succeed.

    Our Purpose

    Our purpose is to create and nurture an environment that ignites our team members passions; we provide the tools & mentoring to empower them and foster a sense of belonging.

    Our Mission

    Our mission is to maximize asset value creation and performance.

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