Courtyard Charlotte Ballantyne
15635 Don Lochman Lane
Charlotte, NC 28277
Telephone (704) 341-0041
Job Description
Job Description
Bistro Attendant
Department: Food & Beverage
Reports To: Assistant General Manager
PT - 3 shifts per week. All evenings 4:30pm-10:30pm.
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
The Bistro Attendant is responsible for providing exceptional service to guests in the hotel’s Bistro. This role involves a variety of duties, including food and beverage service, guest assistance, and maintaining the overall ambiance of the Bistro area.
Responsibilities
Guest Service:
o Greet and welcome guests in a warm and professional manner.
o Anticipate and address guest needs, offering personalized service.
o Assist guests with inquiries, requests, and reservations.
o Provide information about local attractions, dining options, and hotel amenities.
Food and Beverage Service:
o Prepare and serve food and beverages according to established standards.
o Stock and maintain the lounge with appropriate supplies.
o Ensure proper food presentation and temperature control.
o Clean and sanitize work areas regularly.
Bistro Maintenance:
o Maintain the cleanliness and organization of the Bistro.
o Restock supplies as needed.
o Monitor the lounge environment, ensuring a comfortable and inviting atmosphere.
o Address any maintenance issues promptly.
Administrative Tasks:
o Complete daily checklists and reports.
o Adhere to all hotel policies and procedures.
o Assist with inventory control and ordering.
Qualifications
Perks & Benefits:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
Courtyard by Marriott Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
About Courtyard Charlotte Ballantyne
Courtyard by Marriott Charlotte Ballantyne
The recently upgraded 90-room Courtyard by Marriott Charlotte Ballantyne offers a fresh take on business travel. Designed to appeal to today’s travelers, each room offers a comfortable and stylish layout featuring plush bedding, a functional workspace and separate seating area.
Courtyard by Marriott Charlotte Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At the Courtyard by Marriott Charlotte Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
About Northwood Hospitality
Founded in 2006, Northwood Hospitality (NWH) has established itself as a leading boutique operator with a true understanding of value creation. Our high-touch management philosophy focuses on providing a collaborative and hands-on approach with each hotel team. We rely on real-time operating data to drive both strategies and revenues.
People are our Passion
Our team members, guests, partners and our communities are our passion. We take a people-first approach to learning & developing, ensuring our team members have the skills and tools to succeed.
Our Purpose
Our purpose is to create and nurture an environment that ignites our team members passions; we provide the tools & mentoring to empower them and foster a sense of belonging.
Our Mission
Our mission is to maximize asset value creation and performance.
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