posted March 14, 2024

Front Desk Agent

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Compensation: 17

Job Description

Front Desk Agent at Cheeca Lodge & Spa: The Face of Memorable Guest Experiences

Join Our Team: At the heart of the picturesque Islamorada, Cheeca Lodge & Spa is more than just a resort; it’s a haven of serenity and luxury. We are seeking a Front Desk Agent who will be the first and last point of contact for our guests, playing a pivotal role in ensuring guest satisfaction and a memorable stay at our esteemed resort.

Key Responsibilities:

  • Greet and check-in arriving guests.
  • Provide a warm, friendly, and courteous welcome to guests, addressing them by name and ensuring they feel welcomed.
  • Efficiently handle guest registration and room assignments, conducting check-out processes with precision.
  • Anticipate guest needs, exceeding expectations in service and care.
  • Resolve guest inquiries and complaints effectively, coordinating with various departments to ensure comprehensive guest care.
  • Inform guests about hotel services, amenities, local attractions, dining, entertainment, and travel directions.
  • Handle financial transactions with accuracy, including room charges and currency conversions.
  • Maintain a constant line of communication with other team members and departments to guarantee seamless guest experiences.
  • Participate actively in team briefings and collaborate effectively with supervisors and managers.

Requirements:

  • Must be at least 18 years of age with basic computer skills.
  • Excellent communication and interpersonal skills, with the ability to maintain composure under pressure.
  • [Preferred] Experience in the hospitality or restaurant industry and multilingual abilities.

Join Us: As a Front Desk Agent at Cheeca Lodge & Spa, you will be the emblem of our resort’s commitment to outstanding guest experiences. If you have a passion for hospitality and a flair for guest relations, we invite you to apply and become an integral part of our team, where every interaction is an opportunity to create lasting memories for our guests.

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Cheeca Lodge and Spa

214 Room Hotel

WELCOME TO CHEECA

A Legendary Tropical Hideaway

Since 1946 the historic Cheeca Lodge & Spa has enchanted guests with world-class fishing, exceptional accommodations, and gracious hospitality. Come experience this lush oceanfront retreat, considered the premier luxury resort in the Florida Keys.

The Legend of Our Grand Florida Keys Hotel Resort

You've found it...the crown jewel of Islamorada Florida Keys hotels. 

Hardy Keys pioneers called Conchs chose this very beach to carve out a tenacious living in the isolated beauty of the undiscovered Florida Keys. Here, they formed a Methodist congregation and built a two-room school house and a cemetery. Cheeca has preserved this Pioneer Cemetery, where members of the founding families of Islamorada are buried. You can explore it today; it is a designated historical site. The Angel with the Broken Wing watches over the grave of Etta Pinder, who died in 1914. Here lies the first footprint of Islamorada – "Purple Isle" in Spanish.

The early 1940's brought electricity and fresh water. Mrs. Clara Mae Downey from Olney, Maryland, opened the Olney Inn in 1946. She described this early bellwether of Cheeca as "different – rather comparable to the tropical estate of a gifted host." Clara's first guest was President Harry Truman, who cherished his time loafing around the pool and wondering amidst the resort's 22 quaint bungalows. 

Fast horses, high society and a healthy dose of Keys vivacity marked the reign of the Twitchell Family in the 1960's. Cynthia, better known as "Chee," was an heiress to the A&P grocery chain and owner of a top thoroughbred racing farm. "We took my nickname, combined it with my husband Carl's, and came up with "Cheeca," she recalled. The Twitchells completely refurbished the property, adding the main lodge, the oceanfront villas, tennis courts, golf course and Cheeca's trademark wooden fishing pier. Chee raised miniature tarpon and her beloved seahorses in the aquariums throughout the resort. "Suzy the Seahorse" became Cheeca's mascot and logo, gracing the resort's menus, brochures, towels and linens.

Avid outdoorsman and Coca Cola magnate Carl Navarre purchased Cheeca Lodge in 1976, hosting his Fortune 500 friends in for sunny days of sportfishing and golf. Celebrities flocked to the hotel and famous guests were reeling in giant bonefish right off the resort's pier. The "Sportfishing Capital of the World" was born, seducing wealthy adventurers from around the world.

In 2005, Cheeca Lodge underwent over $30 million dollars in renovations, restoring the property and its surrounding grounds to their original grandeur, ensuring that we will be a cherished destination for generations to come. Following a fire on New Year's Eve 2008, the Main Lodge was completely rebuilt once again, with a fabulous open-air lobby, a spectacular oceanfront banquet room with panoramic views, and an exclusive indoor / outdoor lounge area for club members.

Logo for Cheeca Lodge and Spa

Cheeca Lodge and Spa

81801 Overseas Highway

Islamorada, FL 33036

Website www.CheecaJobs.com

Managed by Northwood Hospitality

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