posted May 2, 2025

Director of Rooms

Compensation: NA

Job Description

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service and drive financial success. You have a strong rooms division management background and an obvious passion for hospitality. Your passion for hospitality service is contagious and you are a natural coach that masterfully builds effective teams and inspires individuals to do their best.    

Essential Functions: To effectively manage the rooms division operations of the hotel in order that customer expectations are exceeded and that the department meets its financial and legal obligations as laid down in budgets and statute. To work within the values of Conrad Nashville & Northwood Hospitality. Work together (People), provide top quality service (Quality), be customer focused (Customer) and work productively without wasting resources (Profit).

This work will be undertaken in conjunction with the hotel leadership team, and all direct reports, and will entail monitoring the performance of the rooms division and ensuring that standards of service, efficiency and maintenance are maintained as laid down in standards of performance manuals.

Play an active part in the management team of the hotel, through operational management, contribution at key meetings and training and development.

Deputize for the General Manager in his/her absence and be proactive in the oversight of all the operations of the hotel.

People, Quality, Profit, and Customer:

People:

In conjunction with Human Resources, to recruit, select and induct new staff for the department having regard for current employment legislation and recognized working practices.

Build an efficient team and ensure continued improvement in staff morale and motivation through consultation, target setting and reviews. Describes, designs and delegates responsibility and authority for the operation of the various sub-departments under his supervision.

Deliver training to the rooms department team ensuring that the training is documented and recorded. In conjunction with the HR department ensure that a training plan is produced for all department personnel within every unit. Team members to be trained in efficiency, productivity, health and safety, customer care and new company policies as prescribed from time to time.

Carry out employee communication meetings once per month in line with the prescribed timetable and to hold one to one employee reviews (direct reports) on regular basis or in line with company policy,

Ensure that team members are consulted to assist in problem solving and identification of improvements and are sufficiently empowered to work with minimal supervision

Develop, train and monitor the managers within the department to ensure succession planning for the future

Undergo training as directed by your manager and the demands of the business

Quality:

Maintain a quality control program that ensures consistency in service, maintenance and cleanliness. Ensuring that quality is continually evaluated and enhanced.

Develop and enhance the rooms department reputation of Conrad Nashville through product improvement, effective PR, monitoring departments during peak periods to oversee productivity and quality of service

Profit:

Supervise and be accountable for all rooms department purchasing in line with Company policy, with the assistance the Purchasing Department and Finance. Costs to be managed through correct ordering, storage and inventory management in line with business and legal requirements.

Meet the hotels cost of sales and productivity targets as set out in the budget through implementing and maintaining prudent and established controls and in collaboration with Director of Housekeeping, Chief Engineer and Director of Finance.

Pro-actively manage payroll and expenses in line with plan.

Ensure manpower and material resources are effectively used, monitored and controlled balancing both budgetary requirements and customer needs, through a pro-active management approach.

Customer:

Create and implement service programs that enhance the customer experience with particular focus on the needs of VIP’s, Hilton Honors guests. Monitor guest feedback through SALT and TripAdvisor. Ensure that deep cleaning and preventative maintenance programs are in place and adhered to.

Lead the Quality Assurance process of the hotel.

Undertake regular competitor shopping to monitor competitor business levels, quality of product and service standards.

Positively deal with and learn from customer complaints and comments

Skills:

Graduation from a well-known hotel school or demonstration of previous successful management of a quality hotel and restaurant operation.

Excellent verbal, comprehension, listening and problem-solving skills.

5 years of rooms division managerial experience.

Ability to deal with a diverse staff and to operate efficiently despite stressful time pressure.

Interpersonal and time management skills.

Adaptability

Health, Safety & Hygiene:

Be fully conversant with current Health, Safety & Hygiene legislation affecting hotel operations and ensure that the laid down requirements are met.

Ensure that all employees are periodically trained in all matters relating to health, hygiene and safety and their legal responsibilities. Particular focus should be on chemical usage, lock out – tag out and electrical works.

Audit storerooms to maintain consistent quality products that ensure adherence to all health code requirements. Enforce safety procedures, protocol and cleanliness standards throughout the hotel.

Ensure that appropriate records are maintained in accordance with Company and legal requirements.

Other:

To carry out all other duties legally and reasonably requested of you by your manager which fall within the scope and purpose of this position

Contribution is made to the setting of departmental objectives in relation to the business strategy.

Contribution is made to management discussions to solve problems, identify improvements and make decisions

Oral and written communication is carried out in a manner, and at a level and pace, likely to promote understanding, effective performance and harmonious working relationships.

This list is not exhaustive and your job may require standards not listed above.

Formal Education:

BA/BS Degree

Minimum Experience Requirements:

Hotel opening experience preferred.

A minimum of 5 years of similar work experience in a luxury hotel environment

Understanding of Forbes 4- & 5-Star standards of operation

Experience with Conrad, Waldorf Astoria, LXR, Ritz Carlton, Mandarin Oriental, Park Hyatt, Leading Hotels of the World, Luxury Collection etc. preferred.

 Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 50 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Benefits:

• Position is eligible for the Northwood Investors incentive plan 
• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.