posted April 24, 2024
Director of Front Office Operations
Compensation: $90,000.00 - $93,000.00
Job Description
- Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
- Comply with all safety standards to encourage safe and efficient hotel operations.
- Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate, coach and counsel all Front Office personnel according to hotel standards.
- Prepare and conduct all Front Office interviews and follow hiring procedures. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.
- Develop team members and ensure training of Front Office personnel.
- Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments.
- Monitor oversold dates to ensure the maximization of rooms revenue.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
- Attend weekly Rooms, Operations, BEOs, Resume, and Leaders Meetings.
- Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.
- Monitor and ensure compliance with SOP’s in Rooms and Loss Prevention.
- Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
- Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc.
- Perform Front Office management performance reviews and ensure that managers are in compliance with the standards in their administration of performance reviews to their team members.
- Monitor labor expenses through schedule approval process and ensure budgeted productivity.
- Prepare and coach Front Office Management for succession through development of their need areas.
- Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service.
- At least 4 years of progressive front office operations experience and 3 years in a managerial role
- A 4-year college degree preferred; or a 2-year college degree and 6 or more years of related experience.
- Must be proficient with OPERA PMS
The London West Hollywood at Beverly Hills
226 Room Hotel
ICONIC GLAMOUR AND STYLISH ALLURE
The London West Hollywood at Beverly Hills
World's Best Award-Winner "The Top 15 Hotels in Los Angeles"
6 Years Running
THE EPITOME OF LAID-BACK GLAMOUR IN THE HEART OF LOS ANGELES
The London West Hollywood is a stylish sanctuary in the most vibrant neighborhood of Los Angeles. Located at the base of the Hollywood Hills and adjacent to Beverly Hills, West Hollywood continues to emerge as a dynamic creative hub that embodies the quintessential L.A. lifestyle. Comprised of three main districts—the iconic Sunset Strip, the eclectic Santa Monica Blvd., and the cutting-edge West Hollywood Design District—“WeHo” packs some of L.A.’s hottest destinations, coolest restaurants, and chicest shops into just under two square miles. And The London is the quintessential urban oasis ideally located in the heart of everything that West Hollywood has to offer.
From our unbeatable location in one the most walkable areas in greater Los Angeles, guests can easily stroll to some of the city’s most sought-after restaurants, including Craig’s, Cecconi's, and La Boheme. Home to L.A.’s best art galleries, WeHo’s Design District is also where you’ll find world-class boutiques like Amanu, The Great, and Rag & Bone. The Sunset Strip’s storied music venues, including The Roxy Theatre, Whisky a Go-Go, continue to draw crowds night after night, while world-class cultural attractions like the L.A.’s Museum Row are also close by.
Ideally located at the crossroads of Beverly Hills and central LA, The London West Hollywood is a tranquil urban oasis that epitomizes modern luxury for the most discerning guests. Our spacious, all-suite accommodations combine sophisticated comfort, awe-inspiring views, and a signature sense of California cool. The best in West Hollywood luxury hotels, our impeccable service, exquisite food and drink offerings, and wide array of unparalleled amenities create a truly unforgettable experience.
The London West Hollywood at Beverly Hills
1020 North San Vicente Blvd.
West Hollywood, CA 90069
Telephone (310) 854-1111
Website www.thelondonwesthollywood.com
Managed by Northwood Hospitality