posted September 7, 2024
Assistant Director of Security
Compensation: 50,000.00-55,000.00
Job Description
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The Assistant Director of Security is responsible for the oversight of the day-to-day operations of the security department and all loss prevention activities of the 4 Northwood Properties in the Ballantyne area. Including: The Ballantyne Hotel, Aloft, Courtyard and Staybridge.
Key Responsibilities:
- Determines and communicates Loss Prevention policies and procedures by studying organization operations and schedules; establishing internal controls; conducting inspections; preparing and updating a Loss Prevention manual; conducting training sessions of department staff.
- Completes criminal, employee misconduct, and injury investigations by gathering evidence; conducting interviews; collecting documents and photographs; coordinating with law enforcement personnel (when applicable) and company management; presenting evidence at hearings and trials.
- Resolves emergency situations by directing actions on location; coordinating with management, Loss Prevention personnel and government emergency services.
- Performs as liaison between management and federal, state, local, foreign, and private executive/dignitary protection personnel along with other agencies such as local police, fire service, and emergency medical services.
- Conducts initial and updated training, attends employee orientations to familiarize hotel employees with lawfully mandated “right to know” safety, security, and health topics; ensures the accurate completion and maintenance of safety training documentation.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Coordinates the administration of safety and health programs to include the employee safety committee, emergency response team, and employee safety training updates; ensures compliance with federal, state and local regulations and standards.
- Operation of company owned vehicles.
- Secures facilities, equipment, assets, and personnel by laying out observation and warning systems; reviewing activity documentation; completing personnel and initiating employee compliance verification programs.
- Assists with the development and implementation of specialized incentive/recognition programs for line level employees to promote compliance with safety procedures and security policies.
- Designs and develops effective training and career development programs for Loss Prevention employees. Conducts one on one performance evaluations and provides feedback for employees.
- Maintains guest confidence and protects operations by keeping information confidential.
- Promotes the Companies vision to employees.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Manages and administrates Workers Compensation issues, maintain files of injuries and documentation per company policy, Labor Department and OSHA guidelines.
Benefits:
- 401k after 90 days, fully vested, company match to 3%
- Marriott Hotel Discounts Worldwide
- Northwood Hospitality Discounts
- Discounts at our Gallery Restaurant and Spa
- Health Insurance - Vision, Dental, Medical
- Referral Bonus program
- Generous PTO policy
The Ballantyne, a Luxury Collection Hotel
244 Room Hotel
The Ballantyne, a Luxury Collection Hotel
Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.
The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
10000 Ballantyne Commons Parkway
Charlotte, NC 28277
Telephone (704) 248-4000
Website www.theballantynehotel.com
Managed by Northwood Hospitality
Twitter twitter.com/BallantyneHotel
Current Job Openings
- Bell Attendant
- Dishwasher / Steward
- Spa Attendant
- Spa Coordinator
- Turndown Attendant
- Laundry Attendant (PM)
- Stewarding Supervisor (PM)
- Baker / Pastry Cook
- Restaurant Manager
- Room Attendant
- Banquet Server
- Banquet Cook 3
- Gallery Restaurant Cook 1
- Gallery Restaurant Cook 2
- Host / Hostess
- Hotel Maintenance Engineer
- Barback
- Food Runner
- Front Desk Agent
- In Room Dining Server (Overnight)
- Massage Therapist
- Server - Gallery Restaurant (PM)
- Server Assistant (AM)
- Assistant Director of Security