posted December 27, 2024

Night Auditor

Compensation: 20.00

Job Description

As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. You will be responsible for a variety of tasks, including financial reconciliation, guest services, and system maintenance.

Key Responsibilities:

• Financial Transactions:
• - Post all daily room and outstanding charges.
  - Balance all revenue totals of cash and credits against revenue report.
  - Accept revenue and floats from restaurant, ensuring that these are securely locked away.
  - Prepare hotel operating reports and complete audit package to laid-down standards.
  - Correct any errors or omissions made by cashiers.
  - Prepare credit card/charge card summaries and post to ledger account.
• Guest Services:
• - Greet and make all guests feel welcomed to the property.
  - Register guests and assign rooms.
  - Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
  - Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  - Respond to phone calls.
  - Welcome and effectively resolve guest questions, issues and complaints.

Qualifications:

• Previous experience in a hotel or hospitality setting, preferably as a front desk agent or night auditor.
• Strong understanding of financial principles and accounting practices.
• Proficiency in hotel property management systems (PMS).
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.