As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. You will be responsible for a variety of tasks, including financial reconciliation, guest services, and system maintenance.

Key Responsibilities:

• Financial Reconciliation:
• Balance daily revenue and expenses.
• Reconcile guest accounts and credit card charges.
• Prepare and analyze daily reports.
• Ensure accurate and timely financial reporting.
• Guest Services:
• Check in and check out guests.
• Assist guests with inquiries and requests.
• Resolve guest complaints and issues in a timely and professional manner.
• Provide excellent customer service.
• System Maintenance:
• Update and maintain hotel systems and software.
• Troubleshoot system issues and errors.
• Back up and secure important data.
• Security:
• Monitor security cameras and alarms.
• Conduct regular property inspections.
• Respond to security incidents as needed.

Qualifications:

• Previous experience in a hotel or hospitality setting, preferably as a front desk agent or night auditor.
• Strong understanding of financial principles and accounting practices.
• Proficiency in hotel property management systems (PMS).
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights and weekends.