The Spa Desk Clerk is responsible for providing exceptional customer service to spa guests, ensuring a seamless and relaxing experience. This role involves managing appointments, answering guest inquiries, and handling spa retail sales.

Essential Duties and Responsibilities:

• Guest Services:
• Greet and welcome guests in a warm and friendly manner.
• Answer guest inquiries regarding spa services, treatments, and amenities.
• Assist guests with booking appointments, cancellations, and modifications.
• Provide information about spa packages and promotions.
• Handle guest complaints and resolve issues promptly and professionally.
• Appointment Scheduling:
• Manage the spa appointment book, ensuring efficient scheduling and maximizing occupancy.
• Coordinate with therapists to ensure timely service delivery.
• Reschedule appointments as needed, communicating with guests and therapists.
• Retail Sales:
• Promote and sell spa products, recommending items based on guest needs and preferences.
• Process retail transactions accurately and efficiently.
• Maintain inventory levels and restock shelves as needed.
• Administrative Tasks:
• Answer phone calls and emails promptly and professionally.
• Maintain accurate records of guest information, appointments, and sales.
• Prepare daily reports on spa activities and revenue.
• Assist with general spa cleanliness and maintenance.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a spa or hospitality setting preferred.
• Excellent customer service skills and a positive attitude.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Basic computer skills, including proficiency in spa software.
• Knowledge of spa treatments and products.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift and carry items up to 25 pounds.

Working Conditions:

• Work environment is indoors, in a spa setting.
• May be exposed to various spa products and chemicals.
• Shifts may include evenings, weekends, and holidays.