The Director of Rooms supports the General Manager with all housekeeping, front desk, and valet areas of hotel operations.

- Assist the General Manager in ensuring maximum operational efficiency.

- Assist the General Manager in establishing the hotel's prominent position within the competitive market.

- Review and analyze monthly results, highlight problem areas, and discuss these with the General

Manager and appropriate staff. Ensure appropriate action is taken to rectify issues.

- Active participant of the Executive Committee.

- Participate in all Revenue Management meetings and strategy discussions.

- Oversee valet, spa, front desk and housekeeping operations and ensure their leadership always has a high level of service standards.

- Attend Resume meetings to stay abreast of weekly activities in the hotel.

- Attend company social and promotional functions, maintaining a high profile with current and

prospective clients.

- Be aware of current trends in the industry and make suggestions how these could be implemented for the benefit of the resort.

- Attend meetings and training courses as required and continually strive for the improvement of

professional skills.

- Be proficient in the systems the hotels and departments utilize, i.e. Opera, Birchstreet, Alice, Book4time, etc.

- Recruit, interview and evaluate staffing guidelines for the reporting departments.

- Train management staff to be conversant with and implement all company policies and procedures.

- Motivate and inspire staff to apply guest-service standards and policies that will distinguish Amara

Resort and Spa from the competition.

- Handle all disciplinary counseling as needed according to policy.

- Coach team members to reinforce positive behavior and to improve performance as needed.

- Train management and mentor operational leaders.

- Coach and direct activities to achieve desired performance. Follow up and ensure that the agreed-upon

action and developmental plans identified during the evaluation process are being put into effect.

- Work with the General Manager and Director of Finance to ensure financial targets are being achieved.

- Communicate anticipated business demands daily with each departmental representative.

- Accommodate all guest requests in an accurate and efficient manner. Coordinate all group requests and

needs.

- Handle all guest complaints in a timely manner, maintaining a positive impression with the guest on

resolving any complaints.

- Follow up to ensure complaints or problems are resolved and action is taken to avoid recurrence.

- Assist front desk, valet, spa and housekeeping as needed.

- Arrange VIP visits as necessary, communicate with VIP contacts and between departments, and serve as on-site contact for VIP visits.

- Daily review guest comments and develop actions to address problem area for guests and communicate those plans to the General Manager.

Desired Qualifications

Education

- Degree in Hotel Management preferred

Experience

• Proven experience as a Director of Rooms or similar role in the hospitality industry.
• Strong leadership and management skills.
• Excellent organizational and time management skills.
• Attention to detail and a commitment to quality.
• Ability to work under pressure and meet deadlines.
• Knowledge of hotel operations, including housekeeping, laundry, and inventory control.
• Proficiency in hotel management software.

Compensation

The salary for this position is depending on experience. This position will be included in the Executive Committee Incentive Plan.

Amara Resort and Spa is owned and operated by Northwood Hospitality. We offer a comprehensive benefits package including medical, dental, vision, an employee paid life insurance policy, employer paid short-term and long-term disability coverage, and additional supplementary insurance plans. Northwood Hospitality sponsors a 401k plan with a company match. At Amara, we believe it is important to have a work life balance. Full-time, eligible employees accrue vacation time, sick time, and are eligible to receive holiday pay. As a part of Northwood Hospitality, team members are eligible to receive discounts at other properties within the portfolio. Each and every day a team member arrives to work, they can expect a delicious, chef curated lunch provided free of charge. We believe our team members are empowered to act and make the right decisions. As such, we are committed to the growth and professional development of our team.

About Northwood Hospitality

At Northwood Hospitality, we understand that our people are the hallmark of our success.

- Integrity: We are honest, fair, accountable and respectful.

- Collaboration: We are better when we are together.

- Leadership: We are empowered to act and make the right decision for our guests and our business.

- Passion: We are passionate about hospitality and serving our guests with pride.

- Balance: We are focused on a balanced approach for our teams, families and communities.

We believe people are the most important assets.

- We understand the heart of our business is our team members.

- We believe in personal empowerment.

- We are driven in developing our talented teams.

- We accept personal responsibility for our actions and results.