The Conference Services Manager is responsible for overseeing and managing all aspects of conference and event services at the hotel. This includes pre-planning, coordination, execution, and post-event follow-up. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.

Responsibilities:

• Pre-Event Planning:
• Collaborate with clients to understand their specific needs and requirements for conferences, meetings, and events.
• Develop detailed event plans, including timelines, budgets, and resource allocation.
• Coordinate with various departments (e.g., catering, housekeeping, engineering) to ensure seamless event execution.
• Negotiate contracts with clients and vendors to optimize profitability.
• Event Execution:
• Oversee event setup, including room layouts, audiovisual equipment, and décor.
• Manage event staff, including trainers, technicians, and servers.
• Monitor event flow and address any issues or challenges that may arise.
• Ensure adherence to safety and security protocols.
• Post-Event Follow-up:
• Evaluate event performance and identify areas for improvement.
• Collect and analyze feedback from clients and attendees.
• Prepare detailed event reports, including financial summaries.
• Maintain strong relationships with clients to foster future business.
• Team Management:
• Recruit, hire, and train conference services staff.
• Provide ongoing training and development opportunities.
• Motivate and inspire the team to deliver exceptional service.
• Conduct performance reviews and address performance issues.
• Financial Management:
• Monitor and control event budgets.
• Track revenue and expenses.
• Identify cost-saving opportunities.

Qualifications:

• Bachelor's degree in hospitality management, business administration, or a related field.
• Minimum of 5 years of experience in conference and event management.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in event planning software and tools.
• Ability to work under pressure and meet deadlines.
• Flexibility to work varying shifts, including weekends and holidays.