posted March 9, 2024

Public Space Attendant

Compensation: NA

Job Description

I. Job Summary
Clean and maintain all items and surfaces in designated areas, ensuring hotel's standards of cleanliness. Ensure the confidentiality of all guests. Deliver world-class level of service.

II. Job Responsibilities

* Attend team briefings.
* Greet all guests with a smile and hello.
* Anticipate the needs of guests.
* Ensure confidentiality of hotel guests.
* Pick-up assignment sheet and review priorities.
* Pick-up designated keys and beepers. Ensure security of keys, pager and radio at all times.
* Follow through on any additions or changes to the assignment sheets as they arise throughout the shift.
* Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager/supervisor.
* Maintain cleanliness and organization of storage areas. Rectify any deficiencies.
* Check carts/caddies for proper supplies, neatness, cleanliness and mechanical problems. Correct any deficiencies.
* Clean public areas/bathrooms, restaurants, pool area, offices and service areas using designated checklists. Ensure that cleanliness and condition of each area meets designated standards. Correct any relayed or sighted deficiencies.
* Complete work orders for maintenance repairs and submit to housekeeping office coordinator. Contact engineering directly for urgent repairs.
* Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
* Monitor and handle guest complaints by following guest services training procedures and ensuring guest satisfaction.
* Ensure security of hotel property.
* Respond to all pages by beeper promptly.
* Document pertinent information in department logbook.
* Complete all paperwork and closing duties before leaving.
* Successfully complete the training/certification process.

Perform other duties as assigned.