posted December 3, 2024
Bellman
Compensation: $10.00 plus tips
Job Description
I. Job Summary
Typically the first and last point of contact for our guests, the bell station position is a critical link to guest satisfaction. Responsibilities include welcoming guests; opening doors; moving luggage; acquainting guests with their rooms; anticipating guests- needs and meeting or exceeding those needs; responding to and resolving guest inquires and complaints; and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
II. Job Responsibilities
- Present a personal demeanor that is professional, friendly, cheerful and courteous at all times.
- Upon arrival, welcome guests by name.
- Assist guests by opening doors, unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
- Upon departure, assist guests by transporting luggage from room to vehicle and load luggage into vehicle and thank the guest by name for visiting Planters Inn.
- Ensure that entry areas, courtyard and entrances are free of debris and present a clean and attractive facility to customers.
- Welcome and effectively resolve guest problems with supervisor assistance as needed.
- Be watchful of any security issues and contact security immediately when there is an issue.
Perform other duties as assigned.
Planters Inn
65 Room Hotel
Planters Inn is an acclaimed luxury boutique hotel in Charleston, South Carolina, that combines elegant Southern style with contemporary sophistication on the corner of Market and Meeting Street.
Planters Inn is South Carolina’s only Relais & Châteaux Hotel. Our historic hotel is an oasis of beauty and gentility for guests who appreciate luxury, personal space, and added privacy. Home to the Peninsula Grill Restaurant which has earned Forbes Four Stars and AAA Four Diamonds for more than 20 years and our famous 12-layer Ultimate Coconut Cake, a legendary dessert that has earned praise from scores of national magazines and television shows.
The Planters Inn is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Our Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Planters Inn, we value our team members and are committed to providing a comprehensive and competitive benefits package.
112 N. Market Street
Charleston, SC 29401
Telephone (843) 722-2345
Website www.plantersinn.com
Managed by Northwood Hospitality