posted May 6, 2025

Director of Catering

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Compensation: $145,000 to $155,000 per year

Job Description

To set direction and provide strategic oversight of Catering & Events to achieve consistently high levels of service, provide creative and innovative products; build strong relationships with guests and employees and achieve financial success. To oversee and direct the Catering & Events sales team in order to exceed guests expectations and maximize short and long term profitability. To guide and inspire exceptional team performance and mentor managers, supervisors and team members in Catering, Events and Conference Services.

  • To build team capability, knowledge and resources to meet short and long term business objectives
  • Mentor, train and coach team, oversee new hires and track team training
  • Manage sales targets, work load and resource distribution within and across teams
  • Direct the catering sales and event services efforts to maximize revenue with a working knowledge of food & beverage compositions and an understanding of kitchen and banquet service procedures.
  • Interviewing, hiring and succession planning of staff
  • Monitor and evaluate team performance
  • Oversee the efforts to ensure service standards are consistently met and exceeded.
  • To support strategic planning and long term development of sales, financial and service goals for Catering/Conference Services
  • Enhance services and standards for Catering/Conference Services
  • Accountability for day to day P&L in Catering/Conference Services
  • Understand month end reports, interpret market conditions, trends, and the property's competition.
  • Instrumental in attracting and retaining loyal guests through close working relations
  • Anticipate future guest trends and align services offered in Catering/Conference Services
  • To act as a key spokesperson for Catering/Conference Services in order to achieve Hotel vision and build and enhance positive brand image – with internal and external guests
  • Develop innovative solutions to enhance communication of guest and service information
  • Trouble shooting in complex revenue maximization situations
  • To oversee the facilitation of the Guest experience to create a seamless journey to exceed the expectation of a luxury hotel
  • Plan and prepare with team for events and coordinate unique requirements, to meet the guests needs, pace and degree of personalization
  • Identify, customize and deliver individual guest requirements.
  • Ensure effective hosting of the guest experience – Greet guests upon arrival and departure; engaging with guests to ensure guest delight; sincere follow-up after event
  • Build and nurture strong relationships with guests and employees
  • Promote the building of strong relationships with guests and employees through sincere communication and demonstrating a genuine desire to serve
  • Conduct or attend the required company standard meetings, including but not limited to stand-up meetings, business review meetings, daily/weekly Banquet Event Order meetings, conduct/lead scheduled pre/post-convention meetings, weekly one-on-one with each sales manager, and weekly staff meeting.

    Job Requirements:

  • High school diploma and a college degree in hotel or business administration are required.
  • Extensive experience upscale, luxury hotel
  • Extensive experience in a similar operational area
  • Strong experience in a leadership role
  • Specific strategic and operational knowledge required to perform the job
  • Use of Opera
  • Requires strong communication skills, both verbal and written
  • Knowledge of Food Service techniques and cost controls such as labor, productivity, food cost and other expenses
  • Budgetary Analysis capabilities required
  • Ability to supervise subordinate staff, including but not limited to, assignment of duties, establishing sales targets, evaluating service, and taking disciplinary action when necessary
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    Save this job

    The London West Hollywood at Beverly Hills

    226 Room Hotel

    ICONIC GLAMOUR AND STYLISH ALLURE

    The London West Hollywood at Beverly Hills

    World's Best Award-Winner "The Top 15 Hotels in Los Angeles"
    6 Years Running

    THE EPITOME OF LAID-BACK GLAMOUR IN THE HEART OF LOS ANGELES
    The London West Hollywood is a stylish sanctuary in the most vibrant neighborhood of Los Angeles. Located at the base of the Hollywood Hills and adjacent to Beverly Hills, West Hollywood continues to emerge as a dynamic creative hub that embodies the quintessential L.A. lifestyle. Comprised of three main districts—the iconic Sunset Strip, the eclectic Santa Monica Blvd., and the cutting-edge West Hollywood Design District—“WeHo” packs some of L.A.’s hottest destinations, coolest restaurants, and chicest shops into just under two square miles. And The London is the quintessential urban oasis ideally located in the heart of everything that West Hollywood has to offer.

    From our unbeatable location in one the most walkable areas in greater Los Angeles, guests can easily stroll to some of the city’s most sought-after restaurants, including Craig’s, Cecconi's, and La Boheme. Home to L.A.’s best art galleries, WeHo’s Design District is also where you’ll find world-class boutiques like Amanu, The Great, and Rag & Bone. The Sunset Strip’s storied music venues, including The Roxy Theatre, Whisky a Go-Go, continue to draw crowds night after night, while world-class cultural attractions like the L.A.’s Museum Row are also close by.

    Ideally located at the crossroads of Beverly Hills and central LA, The London West Hollywood is a tranquil urban oasis that epitomizes modern luxury for the most discerning guests. Our spacious, all-suite accommodations combine sophisticated comfort, awe-inspiring views, and a signature sense of California cool. The best in West Hollywood luxury hotels, our impeccable service, exquisite food and drink offerings, and wide array of unparalleled amenities create a truly unforgettable experience.

    Logo for The London West Hollywood at Beverly Hills

    1020 North San Vicente Blvd.

    West Hollywood, CA 90069

    Telephone (310) 854-1111

    Website www.thelondonwesthollywood.com

    Managed by Northwood Hospitality

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