posted October 16, 2025

Night Auditor

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Compensation: $28.75

Job Description

The Night Auditor is responsible for balancing and auditing the hotel’s daily financial transactions, ensuring accuracy of guest accounts, and providing exceptional overnight guest service. This role serves as the primary point of contact for guests during overnight hours, maintaining the security and smooth operation of the property while preparing reports for management.

Job Responsibilities

  • Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
  • Ensure that all guests feel welcomed to the property.
  • Register guests and assign rooms.
  • Conduct check-out processes.
  • Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
  • Respond to phone calls, and retrieve guest mail, faxes and packages.
  • Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
  • Provide constant and consistent communication with other departments and supervisors/managers to ensure guest satisfaction.
  • Handle cash, credit card, currency conversions and other financial transactions.
  • Post charges such as room, food, liquor or telephone to ledger.
  • Compute or adjust bill, collect payment, and make change for guests.
  • Balance and compile all Front Office cashier work, F&B and ither outlets to system summary reports and resolves any discrepancies.
  • Balance credit cards to the posting location summaries and cashier reports.
  • Communicate discrepancies in cashiers’ work to Assistant Controller and Director of Finance daily.
  • Perform the required system back-ups during the night audit shift to ensure a current back-up of the hotel files is available.
  • Balance credit cards, obtain all approvals and transmit credit cards nightly. This applies to Hotel, F&B, and other outlets.
  • Note all credits to the credit card and forward comments to the assistant controller
  • Print and distribute, as appropriate, all end-of-day reports.
  • Ensure all guest accounts are accurately posted with room and tax.
  • Balance telephone revenue postings between call accounting system and the PMS.
  • Verify all systems cross-balance with regard to room charges and control totals.
  • Verify all taxes are posted and calculated correctly.
  • Ensure the completion of all PMS night audit functions.
  • Be competent in the technical skills required to update the front office system, such as closing the day and rolling the date.
  • Complete and required backup for the Property Management System.
  • Prepares and distributes the Daily Business Summary in time for managers’ AM arrival.
  • Responsible for reporting all product/service defects and measuring process attributes as applicable.
  • Maintain and file the night audit checklist daily.
  • Assist with other projects as requested by Director of Front Office Operations.
  • Work closely with our security team to ensure the safety and comfort of our guests.
  • Perform other duties as assigned.

    Job Requirements:

  • High school diploma or GED
  • Basic computer skills
  • Must be able to read, communicate effectively and have superb interpersonal skills
  • Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
  • Work experience in the hospitality or restaurant industry
  • Communication in other languages is helpful
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    Save this job

    The London West Hollywood at Beverly Hills

    Hotel with 226 Rooms

    ICONIC GLAMOUR AND STYLISH ALLURE

    The London West Hollywood at Beverly Hills

    World's Best Award-Winner "The Top 15 Hotels in Los Angeles"
    6 Years Running

    THE EPITOME OF LAID-BACK GLAMOUR IN THE HEART OF LOS ANGELES
    The London West Hollywood is a stylish sanctuary in the most vibrant neighborhood of Los Angeles. Located at the base of the Hollywood Hills and adjacent to Beverly Hills, West Hollywood continues to emerge as a dynamic creative hub that embodies the quintessential L.A. lifestyle. Comprised of three main districts—the iconic Sunset Strip, the eclectic Santa Monica Blvd., and the cutting-edge West Hollywood Design District—“WeHo” packs some of L.A.’s hottest destinations, coolest restaurants, and chicest shops into just under two square miles. And The London is the quintessential urban oasis ideally located in the heart of everything that West Hollywood has to offer.

    From our unbeatable location in one the most walkable areas in greater Los Angeles, guests can easily stroll to some of the city’s most sought-after restaurants, including Craig’s, Cecconi's, and La Boheme. Home to L.A.’s best art galleries, WeHo’s Design District is also where you’ll find world-class boutiques like Amanu, The Great, and Rag & Bone. The Sunset Strip’s storied music venues, including The Roxy Theatre, Whisky a Go-Go, continue to draw crowds night after night, while world-class cultural attractions like the L.A.’s Museum Row are also close by.

    Ideally located at the crossroads of Beverly Hills and central LA, The London West Hollywood is a tranquil urban oasis that epitomizes modern luxury for the most discerning guests. Our spacious, all-suite accommodations combine sophisticated comfort, awe-inspiring views, and a signature sense of California cool. The best in West Hollywood luxury hotels, our impeccable service, exquisite food and drink offerings, and wide array of unparalleled amenities create a truly unforgettable experience.

    Logo for The London West Hollywood at Beverly Hills

    1020 North San Vicente Blvd.

    West Hollywood, CA 90069

    Telephone (310) 854-1111

    Website www.thelondonwesthollywood.com

    Managed by Northwood Hospitality

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