posted October 8, 2025

Rooms Controller

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Compensation: $31.00

Job Description

The Rooms Controller plays a critical role in ensuring an exceptional guest experience by strategically managing room inventory, assignments, and preferences to optimize both guest satisfaction and hotel revenue. Acting as the liaison between the Front Desk, Housekeeping, Reservations, and Sales departments, the Rooms Controller ensures accurate room allocations that balance operational efficiency with personalized guest service in a luxury hospitality environment.

  • Review daily arrivals to ensure room assignments meet guest preferences, special requests, and VIP status.
  • Assist Sales Department with creating reservations for room blocks, VIP reservations, OTA’s in addition to creating room lists and monitoring online reservation communications.
  • Coordinate with Food & Beverage department and Front Desk to enhance personalized experiences for repeat guests and high-value clients.
  • Anticipate and resolve potential conflicts related to room availability before guest arrival.
  • Accurately assign rooms in alignment with hotel strategy, balancing upgrades, upsells, and operational needs.
  • Partner with Revenue Management to monitor occupancy forecasts and maximize revenue opportunities.
  • Track and report on room type utilization, upgrade activity, and special assignment trends.
  • Serve as the central point of communication between Reservations, Housekeeping, Engineering, Sales and Front Office regarding room status.
  • Ensure rooms are clean, inspected, and ready for arrival based on assignment schedules.
  • Coordinate out-of-order and out-of-service rooms, minimizing revenue impact and guest inconvenience.
  • Proactively address overbooking situations, guest relocation needs, or last-minute changes with discretion and professionalism.
  • Support the Front Desk team in managing guest recovery situations, ensuring seamless solutions that protect the brand’s reputation and assist in high volume business when needed.

    Job Requirements:

  • Bachelor’s degree in hospitality management or related field preferred.
  • Minimum 2–3 years of front office, reservations, or rooms division experience, preferably in a luxury hotel environment.
  • Strong knowledge of property management systems (Opera, Fidelio, or similar).
  • Exceptional organizational skills and attention to detail.
  • Ability to multitask and work under pressure in a fast-paced luxury environment.
  • Excellent communication and interpersonal skills; adept at building relationships across departments.
  • Analytical thinker with a guest-first mindset and strong problem-solving abilities.
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    The London West Hollywood at Beverly Hills

    Hotel with 226 Rooms

    ICONIC GLAMOUR AND STYLISH ALLURE

    The London West Hollywood at Beverly Hills

    World's Best Award-Winner "The Top 15 Hotels in Los Angeles"
    6 Years Running

    THE EPITOME OF LAID-BACK GLAMOUR IN THE HEART OF LOS ANGELES
    The London West Hollywood is a stylish sanctuary in the most vibrant neighborhood of Los Angeles. Located at the base of the Hollywood Hills and adjacent to Beverly Hills, West Hollywood continues to emerge as a dynamic creative hub that embodies the quintessential L.A. lifestyle. Comprised of three main districts—the iconic Sunset Strip, the eclectic Santa Monica Blvd., and the cutting-edge West Hollywood Design District—“WeHo” packs some of L.A.’s hottest destinations, coolest restaurants, and chicest shops into just under two square miles. And The London is the quintessential urban oasis ideally located in the heart of everything that West Hollywood has to offer.

    From our unbeatable location in one the most walkable areas in greater Los Angeles, guests can easily stroll to some of the city’s most sought-after restaurants, including Craig’s, Cecconi's, and La Boheme. Home to L.A.’s best art galleries, WeHo’s Design District is also where you’ll find world-class boutiques like Amanu, The Great, and Rag & Bone. The Sunset Strip’s storied music venues, including The Roxy Theatre, Whisky a Go-Go, continue to draw crowds night after night, while world-class cultural attractions like the L.A.’s Museum Row are also close by.

    Ideally located at the crossroads of Beverly Hills and central LA, The London West Hollywood is a tranquil urban oasis that epitomizes modern luxury for the most discerning guests. Our spacious, all-suite accommodations combine sophisticated comfort, awe-inspiring views, and a signature sense of California cool. The best in West Hollywood luxury hotels, our impeccable service, exquisite food and drink offerings, and wide array of unparalleled amenities create a truly unforgettable experience.

    Logo for The London West Hollywood at Beverly Hills

    1020 North San Vicente Blvd.

    West Hollywood, CA 90069

    Telephone (310) 854-1111

    Website www.thelondonwesthollywood.com

    Managed by Northwood Hospitality

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