posted October 20, 2025

Welcome Gate Attendant

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Compensation: NA

Job Description

Welcome Gate Attendant Job Summary!

As the first point of contact for guests arriving at Cheeca Lodge & Spa, the Welcome Gate Attendant plays a critical role in setting the tone for an exceptional guest experience. This position is responsible for warmly welcoming all guests and visitors to the property, accurately verifying guest registrations, identifying and acknowledging VIPs, and maintaining the security and privacy of the resort by ensuring only authorized guests and personnel are granted access.

Key Responsibilities

  • Greet all incoming guests and visitors with a warm, professional, and enthusiastic welcome.
  • Verify guest reservations and confirm registration before allowing entry onto the property.
  • Announce arrivals to the Bell Stand team to ensure seamless service and guest flow.
  • Recognize and acknowledge VIP guests
  • Ensure any special preferences or protocols are initiated upon arrival.
  • Deny unauthorized access and maintain the privacy, exclusivity, and security of the resort.
  • Provide basic resort information and directions as needed to guests entering the property.
  • Maintain a polished appearance and uphold the luxury standards of Cheeca Lodge at all times.
  • Communicate Vendor and Delivery arrivals to Security as needed.
  • Monitor guest flow at the entrance during peak times and maintain traffic efficiency and safety.
  • Respond calmly and professionally in the event of a guest issue or security concern.

      The role is active and fast-paced, requiring regular interaction with both guests and employees primarily in an outdoor environment.

    Qualifications

  • High school diploma or equivalent required.
  • Previous hospitality or guest services experience preferred; luxury resort experience a plus.
  • Strong interpersonal and communication skills with ability to provide exceptional service.
  • Comfortable using two-way radios and basic technology to communicate with internal teams.
  • Comfortable using computer for accessing guest reservation information and email.
  • Ability to remain calm and professional under pressure or during high-traffic arrival periods.
  • Must be able to work outdoors in varying weather conditions and stand for extended periods.

    EEO and ADA Statements

    The Cheeca Lodge & Spa is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

    We are a drug-free workplace. Pre-employment drug screening is conducted.

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    Cheeca Lodge and Spa

    Hotel with 214 Rooms

    WELCOME TO CHEECA

    A Legendary Tropical Hideaway

    Since 1946 the historic Cheeca Lodge & Spa has enchanted guests with world-class fishing, exceptional accommodations, and gracious hospitality. Come experience this lush oceanfront retreat, considered the premier luxury resort in the Florida Keys.

    The Legend of Our Grand Florida Keys Hotel Resort

    You've found it...the crown jewel of Islamorada Florida Keys hotels. 

    Hardy Keys pioneers called Conchs chose this very beach to carve out a tenacious living in the isolated beauty of the undiscovered Florida Keys. Here, they formed a Methodist congregation and built a two-room school house and a cemetery. Cheeca has preserved this Pioneer Cemetery, where members of the founding families of Islamorada are buried. You can explore it today; it is a designated historical site. The Angel with the Broken Wing watches over the grave of Etta Pinder, who died in 1914. Here lies the first footprint of Islamorada – "Purple Isle" in Spanish.

    The early 1940's brought electricity and fresh water. Mrs. Clara Mae Downey from Olney, Maryland, opened the Olney Inn in 1946. She described this early bellwether of Cheeca as "different – rather comparable to the tropical estate of a gifted host." Clara's first guest was President Harry Truman, who cherished his time loafing around the pool and wondering amidst the resort's 22 quaint bungalows. 

    Fast horses, high society and a healthy dose of Keys vivacity marked the reign of the Twitchell Family in the 1960's. Cynthia, better known as "Chee," was an heiress to the A&P grocery chain and owner of a top thoroughbred racing farm. "We took my nickname, combined it with my husband Carl's, and came up with "Cheeca," she recalled. The Twitchells completely refurbished the property, adding the main lodge, the oceanfront villas, tennis courts, golf course and Cheeca's trademark wooden fishing pier. Chee raised miniature tarpon and her beloved seahorses in the aquariums throughout the resort. "Suzy the Seahorse" became Cheeca's mascot and logo, gracing the resort's menus, brochures, towels and linens.

    Avid outdoorsman and Coca Cola magnate Carl Navarre purchased Cheeca Lodge in 1976, hosting his Fortune 500 friends in for sunny days of sportfishing and golf. Celebrities flocked to the hotel and famous guests were reeling in giant bonefish right off the resort's pier. The "Sportfishing Capital of the World" was born, seducing wealthy adventurers from around the world.

    In 2005, Cheeca Lodge underwent over $30 million dollars in renovations, restoring the property and its surrounding grounds to their original grandeur, ensuring that we will be a cherished destination for generations to come. Following a fire on New Year's Eve 2008, the Main Lodge was completely rebuilt once again, with a fabulous open-air lobby, a spectacular oceanfront banquet room with panoramic views, and an exclusive indoor / outdoor lounge area for club members.

    Logo for Cheeca Lodge and Spa

    81801 Overseas Highway

    Islamorada, FL 33036

    Website www.CheecaJobs.com

    Managed by Northwood Hospitality

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