posted October 20, 2025

Front Desk Agent

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Compensation: NA

Job Description

Guest Services Operator

Job Summary

Cheeca Lodge & Spa is seeking a friendly, service-oriented PBX Operator to join our Guest Services team. This key role serves as the main point of contact for incoming calls and property communications, ensuring prompt, courteous, and accurate assistance for both guests and internal departments.

The role is fast-paced and often requires diligent multi-tasking. Our Guest Services team is in constant interaction with both guests and employees in an office setting. A positive and helpful attitude is essential.

Key Responsibilities

  • Answer all incoming outside phone calls and connect them to the appropriate hotel personnel.
  • Respond to in-house guest calls with a warm demeanor, assisting with questions and requests.
  • Dispatch guest requests to the appropriate departments and follow-up to ensure completion.
  • Monitor the Guest Services email inbox, respond or delegate as appropriate.
  • Respond to guest text messages and ensure all inquiries are addressed quickly and efficiently.
  • Organize incoming mail; sort and distribute accordingly.
  • Receive and record all guest packages. Ensure delivery to guest upon arrival.
  • Maintain lost and found item log, as well as make effort to reunite items with their owners.
  • Support Front Office and all departments through smooth and efficient internal communication.
  • Maintain confidentiality and security of guest information at all time

Qualifications

  • High school diploma or equivalent required.
  • Previous hospitality or guest services experience preferred; luxury resort experience a plus.
  • Strong interpersonal and communication skills with ability to provide exceptional service.
  • Comfortable using two-way radios and basic technology to communicate with internal teams.
  • Comfortable using computer for accessing guest reservation information and email.
  • Ability to remain calm and professional under pressure or during high-traffic arrival periods.
  • A positive attitude and genuine desire to deliver exceptional guest service.

EEO and ADA Statements

The Cheeca Lodge & Spa is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

We are a drug-free workplace. Pre-employment drug screening is conducted.

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Cheeca Lodge and Spa

Hotel with 214 Rooms

WELCOME TO CHEECA

A Legendary Tropical Hideaway

Since 1946 the historic Cheeca Lodge & Spa has enchanted guests with world-class fishing, exceptional accommodations, and gracious hospitality. Come experience this lush oceanfront retreat, considered the premier luxury resort in the Florida Keys.

The Legend of Our Grand Florida Keys Hotel Resort

You've found it...the crown jewel of Islamorada Florida Keys hotels. 

Hardy Keys pioneers called Conchs chose this very beach to carve out a tenacious living in the isolated beauty of the undiscovered Florida Keys. Here, they formed a Methodist congregation and built a two-room school house and a cemetery. Cheeca has preserved this Pioneer Cemetery, where members of the founding families of Islamorada are buried. You can explore it today; it is a designated historical site. The Angel with the Broken Wing watches over the grave of Etta Pinder, who died in 1914. Here lies the first footprint of Islamorada – "Purple Isle" in Spanish.

The early 1940's brought electricity and fresh water. Mrs. Clara Mae Downey from Olney, Maryland, opened the Olney Inn in 1946. She described this early bellwether of Cheeca as "different – rather comparable to the tropical estate of a gifted host." Clara's first guest was President Harry Truman, who cherished his time loafing around the pool and wondering amidst the resort's 22 quaint bungalows. 

Fast horses, high society and a healthy dose of Keys vivacity marked the reign of the Twitchell Family in the 1960's. Cynthia, better known as "Chee," was an heiress to the A&P grocery chain and owner of a top thoroughbred racing farm. "We took my nickname, combined it with my husband Carl's, and came up with "Cheeca," she recalled. The Twitchells completely refurbished the property, adding the main lodge, the oceanfront villas, tennis courts, golf course and Cheeca's trademark wooden fishing pier. Chee raised miniature tarpon and her beloved seahorses in the aquariums throughout the resort. "Suzy the Seahorse" became Cheeca's mascot and logo, gracing the resort's menus, brochures, towels and linens.

Avid outdoorsman and Coca Cola magnate Carl Navarre purchased Cheeca Lodge in 1976, hosting his Fortune 500 friends in for sunny days of sportfishing and golf. Celebrities flocked to the hotel and famous guests were reeling in giant bonefish right off the resort's pier. The "Sportfishing Capital of the World" was born, seducing wealthy adventurers from around the world.

In 2005, Cheeca Lodge underwent over $30 million dollars in renovations, restoring the property and its surrounding grounds to their original grandeur, ensuring that we will be a cherished destination for generations to come. Following a fire on New Year's Eve 2008, the Main Lodge was completely rebuilt once again, with a fabulous open-air lobby, a spectacular oceanfront banquet room with panoramic views, and an exclusive indoor / outdoor lounge area for club members.

Logo for Cheeca Lodge and Spa

81801 Overseas Highway

Islamorada, FL 33036

Website www.CheecaJobs.com

Managed by Northwood Hospitality

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