Bell Attendant

Compensation: $20.00 per hour

Job Description

Typically the first and last point of contact for our guests, the Bell Attendant position is a critical link to guest satisfaction. Responsibilities include welcoming guests; opening doors; moving luggage; acquainting guests with amenities of the resort and their rooms; anticipating guests’ needs and meeting or exceeding those needs; responding to and resolving guest inquires and complaints; and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

Present a personal demeanor that is professional, friendly, cheerful and courteous at all times.

Assist guests by opening doors, unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.

Point out features of the hotel and rooms.

Upon departure, assist guests by transporting luggage from room to vehicle and load luggage into vehicle.

Ensure that entry areas, courtyard and entrances are free of debris and present a clean and attractive facility to customers.

Provide precise directions and offer suggestions to guests for both resort amenities and nearby destinations. If unable to answer guest inquiries, direct the guest to the most appropriate staff member to do so.

Welcome and effectively resolve guest problems with supervisor assistance as needed.

Coordinate with other departments and supervisors/managers in order to ensure guest satisfaction.

Keep abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.

Be watchful of any security issues and contact security immediately when there is an issue.

Attend team briefings.
Perform other duties as assigned.

Job Requirements:

High school diploma or GED preferred

Work experience in the hospitality or restaurant industry is preferred

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The London West Hollywood at Beverly Hills

226 Room Hotel

ICONIC GLAMOUR AND STYLISH ALLURE

World's Best Award-Winner "The Top 15 Hotels in Los Angeles"
6 Years Running

THE EPITOME OF LAID-BACK GLAMOUR IN THE HEART OF LOS ANGELES
The London West Hollywood is a stylish sanctuary in the most vibrant neighborhood of Los Angeles. Located at the base of the Hollywood Hills and adjacent to Beverly Hills, West Hollywood continues to emerge as a dynamic creative hub that embodies the quintessential L.A. lifestyle. Comprised of three main districts—the iconic Sunset Strip, the eclectic Santa Monica Blvd., and the cutting-edge West Hollywood Design District—“WeHo” packs some of L.A.’s hottest destinations, coolest restaurants, and chicest shops into just under two square miles. And The London is the quintessential urban oasis ideally located in the heart of everything that West Hollywood has to offer.

From our unbeatable location in one the most walkable areas in greater Los Angeles, guests can easily stroll to some of the city’s most sought-after restaurants, including Craig’s, Cecconi's, and La Boheme. Home to L.A.’s best art galleries, WeHo’s Design District is also where you’ll find world-class boutiques like Amanu, The Great, and Rag & Bone. The Sunset Strip’s storied music venues, including The Roxy Theatre, Whisky a Go-Go, continue to draw crowds night after night, while world-class cultural attractions like the L.A.’s Museum Row are also close by.

Ideally located at the crossroads of Beverly Hills and central LA, The London West Hollywood is a tranquil urban oasis that epitomizes modern luxury for the most discerning guests. Our spacious, all-suite accommodations combine sophisticated comfort, awe-inspiring views, and a signature sense of California cool. The best in West Hollywood luxury hotels, our impeccable service, exquisite food and drink offerings, and wide array of unparalleled amenities create a truly unforgettable experience.

1020 North San Vicente Blvd.

West Hollywood, CA 90069

Telephone (310) 854-1111

Website www.thelondonwesthollywood.com

Managed by Northwood Hospitality

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