Assistant Front Office Manager

Compensation: $32.00/hr.

Job Description

Often the first and last contact for our guests, the Assistant Front Office Manager is a critical link to guest satisfaction. Responsibilities include supervising staff, welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

Assists in managing the staffing of positions including front desk, bell station and gate.

Assists in training, motivating and inspiring staff to apply guest service standards and policies.

Attend and/or conduct team briefings as needed.

Maintains a personal demeanor that is friendly, cheerful and courteous at all times.

Greets guests by name.

Ensures that all guests feel welcomed to the property.

Generates reservations for restaurant, transportation or hotel/resort amenities.

Ensures guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.

Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Responds to phone calls, and retrieves guest mail, faxes and packages.

Promotes hotel amenities and services to guests using personal knowledge and effective selling techniques.

Welcomes and effectively resolves guest questions, issues and complaints.

Provides constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.

Handles cash, credit card, currency conversions and other financial transactions.

Posts charges such as room, food, liquor or telephone to ledger.

Computes or adjusts bills, collects payment, and makes changes for guests.

Job Requirements:

High school diploma or GED

At least 18 years of age

Basic computer skills

Must be able to read, communicate effectively and have superb interpersonal skills

Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

1-2 years management or supervisory experience in hospitality environment

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The London West Hollywood at Beverly Hills

226 Room Hotel

ICONIC GLAMOUR AND STYLISH ALLURE

World's Best Award-Winner "The Top 15 Hotels in Los Angeles"
6 Years Running

THE EPITOME OF LAID-BACK GLAMOUR IN THE HEART OF LOS ANGELES
The London West Hollywood is a stylish sanctuary in the most vibrant neighborhood of Los Angeles. Located at the base of the Hollywood Hills and adjacent to Beverly Hills, West Hollywood continues to emerge as a dynamic creative hub that embodies the quintessential L.A. lifestyle. Comprised of three main districts—the iconic Sunset Strip, the eclectic Santa Monica Blvd., and the cutting-edge West Hollywood Design District—“WeHo” packs some of L.A.’s hottest destinations, coolest restaurants, and chicest shops into just under two square miles. And The London is the quintessential urban oasis ideally located in the heart of everything that West Hollywood has to offer.

From our unbeatable location in one the most walkable areas in greater Los Angeles, guests can easily stroll to some of the city’s most sought-after restaurants, including Craig’s, Cecconi's, and La Boheme. Home to L.A.’s best art galleries, WeHo’s Design District is also where you’ll find world-class boutiques like Amanu, The Great, and Rag & Bone. The Sunset Strip’s storied music venues, including The Roxy Theatre, Whisky a Go-Go, continue to draw crowds night after night, while world-class cultural attractions like the L.A.’s Museum Row are also close by.

Ideally located at the crossroads of Beverly Hills and central LA, The London West Hollywood is a tranquil urban oasis that epitomizes modern luxury for the most discerning guests. Our spacious, all-suite accommodations combine sophisticated comfort, awe-inspiring views, and a signature sense of California cool. The best in West Hollywood luxury hotels, our impeccable service, exquisite food and drink offerings, and wide array of unparalleled amenities create a truly unforgettable experience.

1020 North San Vicente Blvd.

West Hollywood, CA 90069

Telephone (310) 854-1111

Website www.thelondonwesthollywood.com

Managed by Northwood Hospitality

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