posted February 19, 2025
Director of Hotel Operations
Compensation: $175,000 - $185,000
Job Description
The Director of Hotel Operations is responsible for the overall day-to-day operations of the hotel. This role oversees all departments, including front desk, housekeeping, food and beverage, and engineering. The Director of Hotel Operations ensures smooth operations, guest satisfaction, and maximum profitability.
Responsibilities
- Operational Oversight:
- Oversees all hotel departments, including front desk, housekeeping, food and beverage, and engineering.
- Ensures adherence to all hotel policies and procedures.
- Monitors key performance indicators (KPIs) and takes corrective action as needed.
- Develops and implements operational strategies to improve efficiency and guest satisfaction.
- Guest Experience:
- Ensures exceptional guest experiences throughout the guest journey.
- Resolves guest complaints and issues promptly and professionally.
- Develops and maintains strong relationships with guests.
- Team Leadership:
- Recruits, hires, trains, and develops a high-performing team.
- Provides leadership and motivation to team members.
- Conducts regular performance reviews and provides feedback.
- Financial Performance:
- Manages labor costs and controls operational expenses.
- Maximizes revenue and profitability.
- Develops and implements strategies to increase revenue and reduce costs.
- Quality Assurance:
- Ensures compliance with all safety, health, and sanitation regulations.
- Conducts regular inspections of the hotel property to maintain high standards.
- Implements quality assurance programs to improve service delivery.
Qualifications
- Bachelor's degree in hospitality management or related field.
- Minimum of 5 years of experience in hotel operations management.
- Strong leadership and interpersonal skills.
- Excellent problem-solving and decision-making skills.
- Strong financial acumen.
- Ability to work under pressure and meet deadlines.
- Proficiency in hotel management software.
The London West Hollywood at Beverly Hills
226 Room Hotel
ICONIC GLAMOUR AND STYLISH ALLURE
The London West Hollywood at Beverly Hills
World's Best Award-Winner "The Top 15 Hotels in Los Angeles"
6 Years Running
THE EPITOME OF LAID-BACK GLAMOUR IN THE HEART OF LOS ANGELES
The London West Hollywood is a stylish sanctuary in the most vibrant neighborhood of Los Angeles. Located at the base of the Hollywood Hills and adjacent to Beverly Hills, West Hollywood continues to emerge as a dynamic creative hub that embodies the quintessential L.A. lifestyle. Comprised of three main districts—the iconic Sunset Strip, the eclectic Santa Monica Blvd., and the cutting-edge West Hollywood Design District—“WeHo” packs some of L.A.’s hottest destinations, coolest restaurants, and chicest shops into just under two square miles. And The London is the quintessential urban oasis ideally located in the heart of everything that West Hollywood has to offer.
From our unbeatable location in one the most walkable areas in greater Los Angeles, guests can easily stroll to some of the city’s most sought-after restaurants, including Craig’s, Cecconi's, and La Boheme. Home to L.A.’s best art galleries, WeHo’s Design District is also where you’ll find world-class boutiques like Amanu, The Great, and Rag & Bone. The Sunset Strip’s storied music venues, including The Roxy Theatre, Whisky a Go-Go, continue to draw crowds night after night, while world-class cultural attractions like the L.A.’s Museum Row are also close by.
Ideally located at the crossroads of Beverly Hills and central LA, The London West Hollywood is a tranquil urban oasis that epitomizes modern luxury for the most discerning guests. Our spacious, all-suite accommodations combine sophisticated comfort, awe-inspiring views, and a signature sense of California cool. The best in West Hollywood luxury hotels, our impeccable service, exquisite food and drink offerings, and wide array of unparalleled amenities create a truly unforgettable experience.
1020 North San Vicente Blvd.
West Hollywood, CA 90069
Telephone (310) 854-1111
Website www.thelondonwesthollywood.com
Managed by Northwood Hospitality