Conference Services Manager - Press Junkets & Screenings

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Compensation: $73,000 to $77,000 per year

Job Description

The Conference Services Manager is responsible for coordinating and supervising assigned Screenings and Press Junket business after it is booked by the sales department, handling client interactions regarding rooming lists, billing, setup, F&B selections/BEO’s, event flow through completion of the program, while maintaining profitable operations and high-quality products and service levels. The Conference Service Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting program and to generate repeat business. They will oversee servicing all Press Junket and Screenings at the hotel.

Job Responsibilities

Consistently offer professional, friendly and engaging service.

Ensure that our product meets and exceeds client’s expectations.

Make all rooms, events, and activities arrangements to meet guest’s satisfaction.

Maximize revenue potentials as well as ensure the highest levels of service.

Assist in supervising the banquet operation to ensure the highest standards of service, comparing BEO items against actual sets and service.

Distribute all documents correctly and on a timely basis to the client and necessary internal departments.

Ensure that all guest room blocks, meeting room holds, billing procedures, trace dates and any other necessary arrangements are transmitted correctly in the system prior to arrival. Work with Sales Managers, Finance and other team members to ensure accurate data reporting internally and to the client.

Maintain constant contact with the client to establish a rapport, ensuring that the client is familiar with hotel facilities, policies, contract details, load-in procedures, pre- and post-event procedures.

Reviews meeting requirements and space as per contract. Recommend alternatives based on changing requirements and / or guest count.

Recommend food and beverages based on group and attendees culinary likes and requirements and strategically upsell menu items to grow incremental revenue.

Ensure that all deposit information is strictly enforced and all billing procedures are established in the system by working directly with the Finance Department.

Review all press junket rooming lists given by the clients recognizing VIPs, upgrades and specific room requirements.

Provide the client with an up-to-date rooming list with confirmation numbers – communicate pick up compared to contract.

Work directly with each department internally to accomplish every group goal throughout the entire hotel.

Complete group resumes/ BEO’s on each group at least 7 days in advance of arrival, detailing all arrangements. Distribute to all corresponding departments.

Lead Resume meetings and BEO meetings with internal departments to ensure clear and precise communication on group/meeting details.

Work directly with Front Office and In Room Dining regarding specific room block requests and amenity deliveries.

Review final bill following client’s departure. Approve for submission to client once all is in order. Follow up on any balance due.

Follow up with clients after departure to ensure they are aware of their valued business to the hotel and establish a relationship for future services when needed.

Job Requirements:

College degree required

Previous sales experience in a reputable hotel / resort environment

Thorough knowledge of hotel services and facilities

Previous managerial experience in hotel/resort sales

2 years of Corporate and Social Catering sales / service experience

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The London West Hollywood at Beverly Hills

226 Room Hotel

ICONIC GLAMOUR AND STYLISH ALLURE

World's Best Award-Winner "The Top 15 Hotels in Los Angeles"
6 Years Running

THE EPITOME OF LAID-BACK GLAMOUR IN THE HEART OF LOS ANGELES
The London West Hollywood is a stylish sanctuary in the most vibrant neighborhood of Los Angeles. Located at the base of the Hollywood Hills and adjacent to Beverly Hills, West Hollywood continues to emerge as a dynamic creative hub that embodies the quintessential L.A. lifestyle. Comprised of three main districts—the iconic Sunset Strip, the eclectic Santa Monica Blvd., and the cutting-edge West Hollywood Design District—“WeHo” packs some of L.A.’s hottest destinations, coolest restaurants, and chicest shops into just under two square miles. And The London is the quintessential urban oasis ideally located in the heart of everything that West Hollywood has to offer.

From our unbeatable location in one the most walkable areas in greater Los Angeles, guests can easily stroll to some of the city’s most sought-after restaurants, including Craig’s, Cecconi's, and La Boheme. Home to L.A.’s best art galleries, WeHo’s Design District is also where you’ll find world-class boutiques like Amanu, The Great, and Rag & Bone. The Sunset Strip’s storied music venues, including The Roxy Theatre, Whisky a Go-Go, continue to draw crowds night after night, while world-class cultural attractions like the L.A.’s Museum Row are also close by.

Ideally located at the crossroads of Beverly Hills and central LA, The London West Hollywood is a tranquil urban oasis that epitomizes modern luxury for the most discerning guests. Our spacious, all-suite accommodations combine sophisticated comfort, awe-inspiring views, and a signature sense of California cool. The best in West Hollywood luxury hotels, our impeccable service, exquisite food and drink offerings, and wide array of unparalleled amenities create a truly unforgettable experience.

1020 North San Vicente Blvd.

West Hollywood, CA 90069

Telephone (310) 854-1111

Website www.thelondonwesthollywood.com

Managed by Northwood Hospitality

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