posted August 1, 2025
Restaurant Manager
Compensation: $60,000 per year
Job Description

Job Description
Restaurant Manager - MGRRESTN
Department: Food & Beverage
Reports To: Director of F&B

Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
The Restaurant Manager oversees the daily operations of the restaurant. The ideal candidate will be a passionate hospitality professional with a proven track record of success in managing restaurant teams, delivering exceptional customer experiences, and driving revenue.

Responsibilities:
- Operations Management:
- Oversee all aspects of restaurant operations, including staffing, scheduling, training, and performance management.
- Ensure adherence to all food safety, sanitation, and health regulations.
- Maintain a clean, safe, and organized restaurant environment.
- Monitor and control food and beverage costs.
- Manage inventory and purchasing.
- Customer Service:
- Deliver exceptional customer service, ensuring guest satisfaction.
- Handle guest complaints and resolve issues promptly and professionally.
- Build and maintain strong relationships with guests.
- Team Leadership:
- Recruit, hire, and train restaurant staff.
- Motivate and inspire the team to achieve high performance.
- Foster a positive and collaborative work environment.
- Conduct regular performance reviews and provide feedback.
- Financial Performance:
- Analyze financial reports to identify areas for improvement.
- Develop and implement strategies to increase revenue and profitability.
- Manage labor costs and control expenses.
- Menu Development:
- Assist in menu planning and development.
- Ensure food quality and presentation standards are met.
- Event Planning:
- Coordinate and execute private dining events, banquets, and special occasions.
Qualifications:
- Proven experience as a Restaurant Manager or similar role in a high-volume restaurant.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Knowledge of food and beverage operations, including menu development, cost control, and inventory management.
- Proficiency in POS systems and restaurant management software.
- Ability to work flexible hours, including weekends and holidays.
- Passion for the hospitality industry and a commitment to providing exceptional guest experiences.
Perks & Benefits:
- Medical, Dental, Vision
- Hotel Discounts
- Paid Time Off
- Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
The Ballantyne, a Luxury Collection Hotel
Hotel with 244 Rooms
The Ballantyne, a Luxury Collection Hotel
Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.
The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
10000 Ballantyne Commons Parkway
Charlotte, NC 28277
Telephone (704) 248-4000
Website www.theballantynehotel.com
Managed by Northwood Hospitality
Twitter twitter.com/BallantyneHotel
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