We are seeking a dynamic and experienced Front Desk Manager to lead our front desk team. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to providing exceptional guest experiences.

Responsibilities:

• Team Leadership:
• Oversee the daily operations of the front desk, including check-in, check-out, and guest services.
• Recruit, hire, train, and develop a high-performing front desk team.
• Motivate and inspire the team to deliver exceptional service.
• Create and maintain a positive and supportive work environment.
• Guest Services:
• Ensure efficient and timely guest check-in and check-out processes.
• Resolve guest complaints and issues in a timely and professional manner.
• Anticipate guest needs and exceed their expectations.
• Handle guest inquiries and requests promptly and courteously.
• Manage room assignments and room blocks.
• Operations:
• Monitor and control room inventory and rates.
• Implement and enforce hotel policies and procedures.
• Maintain accurate and up-to-date records.
• Analyze daily reports and identify areas for improvement.
• Assist with the development and implementation of new initiatives.
• Financial Management:
• Manage cash handling procedures and ensure accurate financial transactions.
• Monitor and control expenses to maximize profitability.

Qualifications:

• Proven experience as a Front Desk Manager or similar role in a hotel or hospitality setting.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Proficiency in hotel property management systems.
• Excellent verbal and written communication skills.
• Availability to work flexible shifts, including weekends and holidays.