posted January 31, 2025

Front Desk Supervisor

Compensation: 18.00

Job Description

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Supervisor. As a Front Desk Supervisor, you will be responsible for overseeing the operations and activities at the front desk of our company.

Responsibilities:

• Supervise and lead a team of front desk staff, including hiring, training, scheduling, and performance management.
• Ensure smooth and efficient front desk operations, including check-in, check-out, guest services, and telephone etiquette.
• Handle guest inquiries, requests, and complaints in a professional and timely manner, ensuring customer satisfaction.
• Maintain a clean and organized front desk area, ensuring a welcoming and professional environment for guests.
• Assist with guest reservations, room assignments, and special requests, ensuring accuracy and attention to detail.
• Coordinate with other departments to ensure seamless communication and guest satisfaction.
• Monitor and maintain the inventory of office supplies and guest amenities, placing orders as needed.
• Handle cash transactions, including processing payments, issuing receipts, and maintaining accurate records.
• Assist in the development and implementation of front desk procedures and policies.
• Stay up-to-date with industry trends and best practices in front desk operations and customer service.

Requirements:

• Previous experience in a supervisory role in the hospitality industry or a related field.
• Excellent interpersonal and communication skills, with a strong customer service focus.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient in using computer systems and software, including reservation and property management systems.
• Strong problem-solving skills and ability to handle difficult situations with diplomacy and professionalism.
• Attention to detail and accuracy in handling guest information and transactions.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent; additional certification in hospitality or related field is a plus.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Marriott Hotel Discounts Worldwide
• Northwood Hospitality Discounts 
• Discounts at our Gallery Restaurant and Spa
• Health Insurance - Vision, Dental, Medical
• Referral Bonus program
• Generous PTO policy

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.