posted April 21, 2025

Spa Director

Compensation: $90,000 per year

Job Description

Job Description

Spa Director 

Department: Spa

Reports To: General Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Spa Director is responsible for overseeing all aspects of the hotel’s spa operations, ensuring exceptional guest experiences, and maximizing profitability. This role requires a strong understanding of spa management, a passion for wellness, and a commitment to delivering outstanding service.

Responsibilities:

Operations Management:

o Oversee daily spa operations, including scheduling, staffing, and inventory management.

o Develop and implement effective operational procedures and policies.

o Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.

o Ensure compliance with all local, state, and federal regulations, including health and safety standards.

Team Leadership:

o Recruit, hire, train, and develop a high-performing spa team.

o Foster a positive and supportive work environment.

o Provide ongoing coaching and mentoring to team members.

o Conduct regular performance reviews and address performance issues promptly.

Guest Experience:

o Ensure exceptional guest satisfaction by delivering personalized and attentive service.

o Resolve guest complaints and issues in a timely and professional manner.

o Develop and implement guest retention strategies, such as loyalty programs and special promotions.

Financial Performance:

o Develop and implement annual budgets and forecasts.

o Monitor and control expenses to maximize profitability.

o Analyze financial reports to identify trends and opportunities.

Marketing and Sales:

o Develop and execute marketing and promotional strategies to attract new guests and retain existing ones.

o Collaborate with the hotel’s sales team to generate spa revenue through group bookings and corporate partnerships.

Product and Service Development:

o Stay up-to-date on industry trends and best practices.

o Introduce new treatments, products, and services to enhance the spa experience.

o Partner with suppliers to negotiate favorable pricing and terms.

Qualifications:

Proven experience as a Spa Director or similar role in a luxury hotel or spa.

Strong leadership and management skills.

Excellent communication and interpersonal skills.

In-depth knowledge of spa operations, including treatments, products, and protocols.

Strong financial acumen and analytical skills.

Ability to work flexible hours, including weekends and holidays.

Certification in spa management or a related field preferred.

Perks & Benefits:

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.